FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our professional service is competitively priced within our market. Our diagnostic fee covers the cost to bring a professional tech to your door and diagnose your appliances problem as soon as possible and put the appliance on the road to recovery. The diagnostic fee is waived with a completed repair. We offer a full 1 year warranty on parts and 90 days labor.
- What is your typical process for working with a new customer?
When a customer calls we listen intently to get the full explanation of what type of problem they are encountering with their appliance. The type and model number will also be very important to Pre-diagnose before we arrive with a full diagnostic plan for the appliance. We then schedule appointments with the customer as soon as possible and within the convenience of the customer.
- What education and/or training do you have that relates to your work?
Raker appliance academy and MST courses as well as manufacturing and trade classes keeping us up to date on all the latest appliances and problems encountered. We just completed our 32 hour update course by ASTI for 2019 covering all the manufacturers updates and service procedures. We also hold EPA Class 1 certification in refrigeration and are the factory authorized service center for all Haier and GE Appliances. Training in appliance repair is an ongoing process that requires frequent updates to remain prepared to handle the repairs of modern appliances.