What is your typical process for working with a new customer?
I like to have a consultation first, so that I know what the customer is looking for. This is also when I discuss my quote and adjust it, depending on the exact service needed. This can be over the phone, or simply before we shop or I apply makeup. Either way, it is very important to me to make sure that I know each customer's needs, and that we can discuss options.
What education and/or training do you have that relates to your work?
I'm always taking new online courses for fashion and beauty, and write for my own personal style blog. I'm very up to date.
How did you get started doing this type of work?
I was the total opposite of a fashionista, or beauty expert, when I was younger. I knew that I enjoyed writing, but it wasn't until I worked at a Boston-based NBC affiliate in college and wrote about fashion and beauty that I found my passion. I learned a lot over the years!
What types of customers have you worked with?
There isn't much that I won't do--I tend to go shopping with my clients (usually for a new wardrobe, an outfit for an event, or anything in between). I also take the time to explain why the items I pick out are flattering so that my clients can shop on their own in the future and know what looks good on them. I also do a lot of beauty-related jobs, from bridal makeup, to a makeover for someone who just wants a new look. I have a lot of experience assisting women who are rather new to makeup in general, or who are looking for a specific look for an event.
Describe a recent project you are fond of. How long did it take?
I recently spent time looking for cocktail dresses with a client for a company party. The dress looked amazing on her, and I got a phone call the next day saying that she had received loads of compliments on it. She sounded so happy and grateful--that's the best feeling in the world.
The entire appointment lasted a couple of hours--I really like to spend the time with my customers and look at all the options before deciding on anything (whether it's one dress or an entire wardrobe!)