Scannwel PC Support & Repair @scottweldon68

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Introduction: Over the course of my 20 Years being an IT Professional, you learn as you grow. One of the most important things I have learned is to know my Audience. What I mean by this is, how to explain some of the more complicated issues related to their problem at hand. You shouldn’t expect your customers to understand all the things you are explaining, just as they shouldn’t expect you to know what it is they do on a daily basis. For Example...to people who are not familiar with the lingo and are somewhat intimidated by Technology, keep explanations short and to the point and assure them that they can and should contact you in the future if assistance is needed. I am able to put this across in a way they can understand completely. Also the following items I believe allows my work to stand out from others would be that I was formerly a Police Officer from 1988 thru 1996. Personal Characteristics: Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Thank you for your consideration. Sincerely, Scott Weldon Scottweldon gmail com ScannwelPC Every day is something new...Meeting New Customers. The fact that There is 6+ different ways to do the same thing in Microsoft Windows and I can use which ever skill I choose so it does not get boring on the job.

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Hired 1 time

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1 employee

8 years in business

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Customers rated this pro highly for professionalism, responsiveness, and punctuality.

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Janelle W.

Oct 11, 2016

The best guy to help explain and fix thing's.

Denise C.

Apr 30, 2015

I've had multiple opportunities to use Scott's services in PC repair. Scott is customer service orientated and patient with a high level of integrity. He was able to explain the issues in a concise manner so that I could easily understand without being too technical. His rates are great & he is very honest. I would recommend his services to anyone needing help with their PC.

Mark C.

May 6, 2015

Scott is a pleasure to work with, very dedicated and reliable. He was the best person on his team and excelled where others would give up.

Maxwell J.

Jan 13, 2018

Professional, will respond quickly and has a flexible schedule.

Details: PC • Laptop • Need a diagnosis to determine issue • I travel to the computer technician

Scannwel PC Support & Repair @scottweldon68's reply

Hello and Thank you for the opportunity... I really appreciate the Wonderful Feedback. Sincerely, Scott Weldon scottweldon@gmail.com ScannwelPC 978-528-1958

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Scott Weldon

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are NOT an Exact/Final Price. It is only a Professional guesstimate that may be Higher or Lower in the final cost when the job is complete. You will need to provide Licensed Software and code keys to install properly and legally. Hardware parts, IE hard-drives, external drives, Cat5 cable ECT...need to be onsite and/or available. Pricing Examples... – $85 per hour * On-site service is only available within 20 to 30 miles of my location in Milford, NH...1 hour minimum charge, then billed per 15 minutes rounded up. On-site appointments require someone 18 years or older to be present. By appointment only. 1 hour minimum charge. A $35 call out fee/travel charge will be added beyond the 20 miles of my location. I am In Milford, NH. Thank you for your consideration Sincerely, Scott Weldon ScannwelPC
What is your typical process for working with a new customer?
I like to have a brief conversation about the issue/s the client is having either by email or phone as to what happened before and after the problem occurred. This allows me to have a Plan of Action in place for when I have been Hired for this Opportunity. It allows you the Customer to have a shorter call time and a Technical Professional that’s prepared to hit the ground running when they meet to resolve your PC issue/s. Respectfully Submitted, Scott Weldon ScannwelPC Support
What education and/or training do you have that relates to your work?
I have earned 20 years of Hands on experience with some of the largest corporations in PC WORLD. Having Titles such as SR. Technical Support Analyst...Datacenter Server Engineer and Systems & Application Support Engineer I.E...4 years @ Hewlett Packard, 6 years @ IBM/Rational Software, 2 years @ Budweiser Anheiser Busch. SUMMARY: • Senior IT Support Engineer with 20 years of experience in migrations, implementation, documentation & troubleshooting solutions on enterprise environments. Managed Technical Support Team responsible for infrastructure and Managed Services Group at Rational Software/IBM. • Extensive experience as a SR. Windows Administrator, VMWare vCenter Server 5.5, Esxi 5.x 6.x. & Vmotion utilizing live migration. Having acquired a tremendous amount of hands on experience with Windows OS’s & Servers 03, 08-R2, and 12. Altiris Deployment Servers, Citrix (Zen) DT and Server. ICA Client to Citrix Receiver. • Exchange Admin ver. 5, 08, 10, 13, Deployment planning and testing for Office 365 Rollout • Active Directory Administrator • IIS Admin (Vers. 5, 6, 7.x, 8.x) Responsible for installation, monitoring, maintenance of LAN/WAN Environments. 10 + years’ experience with the majority of the following: • Windows administration, Windows7, 8 & 10, Server 03, 08r2, 2012, MAC OS X, Citrix (Zendesktop & Zenserver), AD Admin, VMware, VSphere & Esxi Server, Local Area Networks, Wide Area Networks, World Wide Web, Cisco Router and switches, TCP/IP, Network Sniffers, Firewalls, WAN Transmission Protocols MPLS, PPP Layer 4-7 Content Devices, SNMP and Syslog Monitoring, VPN, DNS, and ACL (access control list) programming, IIS Configuration and management, Train all new Support group members as they were hired examples… Lucent, Rational/IBM and Covisia & HP • Ability to work independently as well as part of a small to large Multi-faceted Team, understanding the challenges of building and operating small to midsized companies as well as large-scaled heterogeneous environments e.g., HP, IBM etc.…My ability to work collaboratively with other Teams & Divisions made the experience that much easier with our Infrastructure & PC Support Teams so that the troubleshooting of any course build failures, project management, and Portfolio’s etc. went a lot smoother than previous plans in place. • Experience working with instructors and SME’s to deliver innovative technology solutions. • Extensive experience providing On-site Customer Training, Remote & In-Person support, • Implementing clients Proprietary Software for onsite Demos which involved travel or Remote Sessions to Customer locations and data centers.