FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is available on our web site. For most items there is a per unit charge regardless of the length. This is true for items such as video tapes, audio cassettes, reel to reel tapes, photos, etc. Movie film reels are charged by the foot, so there is a direct correlation between the amount of time and the price. On most services we offer discounts for quantities of items over a certain amount. For example, video tape to digital transfers are $17 a piece for the first 10 units, but starting with the 11th tape the price drops to $16 for the next 10, and so forth. The price bottoms out at $9 per tape. Other formats have similar discounts built in.
- What is your typical process for working with a new customer?
First we determine what type of media the customer has, then discuss options with them regarding what the end product(s) will be. We then provide a price quote and approximate timeline for them based on the size of their project.
- What education and/or training do you have that relates to your work?
We have Bachelor of Science Degrees in Video Production/Communications. We constantly upgrade our computers hardware and software as well as subscribe to a variety of industry trade publications.