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About
Our professional training and experience will allow a custom tailored IT program for you and your business. Many small businesses require minimal troubleshooting for common PC issues and others require extensive server maintenance and networking support. From large to small problems, technical support first starts with a phone call or email. A general diagnosis is offered during the initial call and before any work is begun, a written estimate will be provided. I do not believe in hidden charges, trip charges or additional fees like most IT or Geek companies. The pricing will be simple, transparent, and most importantly competitive.
Helping people understand and love their technology. Most importantly, we work with you to have today's latest gadgets work for you! In today's age technology is always changing. We're here to learn the ins and outs of all the techno gadgets out there so you don't have to!
Overview
Background checked
5 employees
16 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and PayPal.
Services offered
Topic areas
Understanding pc
Understanding mac
Spreadsheets
Word processing
Work location
I travel to my customers
Projects and media
Projects and media
Reviews
5.0
1 review
5
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4
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1
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Shannon T.
Apr 29, 2011
I was having a horrible time trying to get my PC up and running. I called Geek Squad for help and was blown away by their prices! Not only were they expensive but I would've have to wait 3 days to have someone come to my house. I called The IT Experience and they were able come to my house same day! The technician was extremely helpful and very pleasant. I had a number of questions about how my computer got a virus and how I could avoid getting one in the future. Not only did the technician answer every question but also gave me a quick tip guide on keeping my computer safe! I would highly recommend this service to anyone who needs a helping hand with their computers.
Credentials
Background Check
Tom Krawiec
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple - no hidden fees, add-on costs, or travel surcharges.
We offer both flat rate and hourly pricing structures to fit any budget. Before any work is started, a clear, concise quote is provided to ensure there are no surprises. We make sure when you choose us - you have a great I.T. experience.
What is your typical process for working with a new customer?
Customers normally contact us from our online chat tool on our website or by giving us a call. Once we have an understanding of what's needed, we enter your into our system, generate an estimated cost and schedule an appointment.
Once we arrive at your location (if applicable - some of our services can be done remotely) we provide you a quote and you c
What education and/or training do you have that relates to your work?
In the technology field, if your not staying up to date on changes you can easily ruin your career. We're lucky enough to have constant professional training to stay on top of all the changes!
