FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do not charge for travel time to or from the customer’s location – it’s part of my commitment to making the process simple and fair. For most jobs, I charge an hourly rate with a 2-hour minimum. However, for well-defined projects where I can clearly estimate the scope, materials, and time required, I’m happy to offer a flat price. No hidden fees – just clear, upfront communication and premium service.
- What is your typical process for working with a new customer?
Before I come out, I do my best to gather as much information as possible about the project. I often request photos or videos to better understand the scope. Based on that, I suggest multiple solutions with different budget options. For some jobs, I can provide a preliminary estimate. For others – especially when there’s a possibility of hidden issues (like a simple sealant job revealing a structural problem) – it’s best to assess everything on site before quoting. We always agree on a specific day and time that’s convenient for both sides. I confirm the appointment the day before, and on the way to the job I send an SMS with my ETA, which may vary slightly depending on traffic. This way, you’re never left wondering if I’ll show up – I always do, and I keep you fully informed every step of the way. Once the plan is set, I purchase materials (unless provided by the customer), complete the work with full respect for your space, and you pay based on store receipts and time spent.
- What education and/or training do you have that relates to your work?
I’ve been working hands-on in construction, remodeling, and property management for over a decade. I’ve completed numerous renovation projects both in the U.S. and abroad, and I continuously study building codes, materials, and best practices to ensure everything I do is up to professional standards.