FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service has a standardized pricing structure based on the size of the pond, the degree of difficulty, and severity of the problem. Our various service packages each have a base price for the smallest ponds, and are scaled up accordingly.
- What is your typical process for working with a new customer?
Begins with a phone call. If we are a good fit and want to do business with each other, we will come by to review and sign a contract. Once a deposit has been made, we will schedule the job and call to confirm the time and date of the first appointment.
- What education and/or training do you have that relates to your work?
We are Certified Aquascape Contractors. We are members of a private group containing some the best pond contractors in the world and participate in weekly training sessions to share tips and stay abreast of the latest industry developments. We attend an annual pond conference where we collaborate with pond contractors from around the world and cooperate to advance the industry.