FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is structured to be transparent, competitive, and customizable based on your event needs. We offer package discounts for bundled services such as chairs, tables, décor, and balloon garlands. Delivery, setup, and pickup fees vary depending on the event location and time. A non-refundable deposit is required to secure your date, and final payment is due prior to delivery. We always work with clients to create options that fit their budget while still ensuring a beautiful setup.
- What is your typical process for working with a new customer?
Our process begins with a brief consultation to understand your event vision, theme, and rental needs. Once we gather the details, we provide a customized quote and make recommendations based on your style, colors, and budget. After the quote is approved, we secure your date with a deposit. From there, we maintain open communication until the event day, confirming delivery times, setup requirements, and any additional décor needs. Our goal is to make the planning seamless and stress-free.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience in event design, décor setup, and rental coordination. We stay updated on industry trends, safety standards, and best practices for event installations, including balloon artistry, floral arrangements, luxury table settings, and venue styling. Years of working directly with event clients have allowed us to develop strong organizational and creative skills tailored to the event industry.