FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing: Fair, Transparent, and Tailored to You At Junk Shepherds, we believe in making your junk removal experience as stress-free as possible, and that starts with honest, straightforward pricing. Here's what you can expect: No Hidden Fees: We offer clear, upfront pricing so you know exactly what you're paying for. From the moment you contact us to the final sweep of the space, there are no surprise fees or hidden costs. Customized Estimates: Every job is unique. Our pricing is based on the volume of junk we remove, the type of materials involved, and the complexity of the task. Whether you're clearing out a single room or tackling a full estate cleanout, we’ll provide a tailored estimate to fit your needs. Volume-Based Pricing: We charge by the amount of space your items take up in our truck, so you only pay for what we haul away. Our prices are competitive, and we work efficiently to maximize value without compromising service quality. Discounts & Specials: We offer occasional discounts and specials, especially for repeat customers, veterans, seniors, and non-profit organizations. Ask about any current promotions when you book your service! No Extra Charges for Heavy Items: Unlike some companies, we don't charge extra for heavier items like appliances, furniture, or construction debris. Our team is equipped to handle the heavy lifting without added costs. Transparency & Communication: We’ll discuss the price with you before starting any work, so you’re fully informed. If your needs change or the job turns out to be bigger or smaller than expected, we’ll let you know immediately and adjust the pricing accordingly. Eco-Friendly Disposal: We’re committed to recycling and donating whenever possible, which helps reduce disposal costs. This means we can often pass on savings to you.
- What is your typical process for working with a new customer?
Our Process: Easy, Efficient, and Stress-Free Initial Contact: Whether you reach out to us via phone, email, or our website, we’re here to make the process as easy as possible. We’ll listen to your needs, gather some basic details about the job (like the type of junk, size, and scope), and answer any questions you have. Free Estimate: After understanding your needs, we’ll provide a free, no-obligation estimate. We offer a few options to make this easy: Phone Estimate: For smaller jobs, we can give you a rough estimate based on the information you provide. In-Person Estimate: For larger projects, we’ll schedule a time to visit your property to assess the junk and give you an accurate quote. This ensures you know exactly what you’ll be paying before we start the work. Scheduling: Once you approve the estimate, we’ll schedule a time that works for you. We understand your time is valuable, so we aim to show up on time, every time. If something comes up, we’ll always communicate and reschedule to accommodate your needs. The Cleanout: Our team arrives on time, fully equipped, and ready to work. We take extra care to protect your property, and we handle everything — from heavy lifting to sorting, hauling, and sweeping up afterward. Our goal is to leave your space better than we found it. Payment: Once the job is done, you’ll only pay the agreed-upon price — with no surprise fees. We accept a variety of payment methods for your convenience. Post-Service Follow-Up: After the job is completed, we’ll follow up to ensure you're satisfied with the results. Your feedback is important to us, and we’re always here for any follow-up questions or future needs. Repeat Business & Referrals: If you’re happy with our service, we encourage you to recommend us to friends, family, or neighbors. We value repeat customers and offer occasional discounts for returning clients or referrals.
- What education and/or training do you have that relates to your work?
Our Team’s Experience and Training At Junk Shepherds, our team may not have a traditional academic background in junk removal, but we have years of hands-on experience and the training that really matters. Here’s what we bring to every job: Industry Experience: Our team is made up of individuals with a wide range of experiences in construction, hauling, and property management. With years of combined knowledge, we know how to handle everything from large estate cleanouts to debris from construction sites. We’re problem-solvers who understand the importance of efficiency, safety, and respect. Safety and Proper Handling: Our team is trained to follow industry best practices when it comes to safety. We are familiar with proper lifting techniques, secure handling of bulky or hazardous items, and taking the necessary precautions to avoid damage to your property. We follow safety regulations and ensure that all work is done in a way that protects you, your property, and our crew. Eco-Friendly Practices: We’ve received training on proper recycling, donation, and disposal methods, ensuring that your items are disposed of responsibly. We’re committed to reducing waste and are always looking for ways to keep usable items out of landfills by donating when possible. Customer Service and Communication: At Junk Shepherds, we treat every customer like a neighbor, not a transaction. Our team is trained to communicate clearly, listen to your needs, and keep you informed at every stage of the process. We prioritize respect, integrity, and customer satisfaction. Faith-Based Values: We’re a faith-driven company, and that’s more than just a tagline — it’s how we do business. Our team is guided by principles of honesty, kindness, and hard work, which are deeply ingrained in how we serve our customers and community.