ReBoot CSI

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Computer issue

Computer type

Desktop or laptop

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Introduction

Your issue is our number one priority. Not your standard "geek", we go outside the box to find your solutions! Our data safe services excel in security and recovery if needed. We do a full diagnostic before anything, reasons are common sense, what you see may not be what we see. Every job is different. Challenges and meeting people.

Overview

Hired 44 times

Background checked

28 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2016

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

24 reviews

5

92%

4

8%

3

0%

2

0%

1

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Read reviews that mention:

Sharon Or Kelly P.

Sep 4, 2015

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Hired on Thumbtack

I contacted Jim at ReBoot CSI to assist me with my laptop keyboard issue. Jim made our appointment timely, he explained how the process worked to access my computer and put me at ease in regards to security of his remote repair. Jim thoroughly exhausted all efforts to fix my broken keys and while determined it was a hardware issue, he even took the extra steps to research where I can locate the part and install it myself. I won't hesitate to reach out to ReBoot CSI again in the future. Very professional.

Computer Repair

ShaSha L.

Sep 1, 2019

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Hired on Thumbtack

He was very dedicated to getting my computer fixed and educating me on what antivirus i could use for later use. Worked on my laptop remotely all night. Thank you again for everything!

Details: PC • Laptop • Slow computer performance • I travel to the computer technician

Computer Repair

Karen S.

Aug 25, 2015

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Hired on Thumbtack

The seller was very professional and knowledgeable. Although he was unable to repair my PC, it was not due to lack of knowledge but the underlying problem. He gave me options and steps to resolution and offered to assist at no charge once I purchased the required OS.

Computer Repair

Deb O.

Sep 8, 2015

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Hired on Thumbtack

Computer Repair

Nancy m.

Oct 30, 2015

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Hired on Thumbtack

He came over as expected and seems very knowledgeable about hardware. He gave me an estimate for some followup repairs and his pricing is more than fair. I'm definitely keeping his card in case other things pop up.

Computer Repair

Credentials

Background Check

James Theisen

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Nothing complicated. There is a flat diagnostic fee. If the repair can be done with the diagnostics (such as a simple issue) there would not be additional costs. The purpose of the diagnostic if to find out what needs to be fixed, if you skip this step your doing it wrong. You may think it's fixed, just to see the issue re appear. The diagnostic is critical to success and cost effectiveness!
What is your typical process for working with a new customer?
Introduction and understanding what needs to be accomplished. Forming a solution, and providing a quote. Keeping the customer up to date with the work and offering support after the fact.
What education and/or training do you have that relates to your work?
I use what I repair, meaning I have experience with most common devices nativity. Continuing education in this field is ongoing, daily. However, the basic still remain.