FAQs
- What is your typical process for working with a new customer?
The first time I contact a new customer, I ask for further details about what they would like to have done or repaired. I ask if they have information they might have (such as identification tags, model, or parts numbers for the products) as well as a picture(s) of the problem they may be having. If they are able to provide this type of information, I am able to provide more accurate quotes, as well as order any parts that may be needed before my visit; this saves the customer and I both time and money by possibly making a 2 visit project into one, and getting the problem resolved more efficiently. I also work with the customer to figure out an appointment that works best for us both.