FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic fee is $49, and if you approve the repair, we apply the full $49 toward your final bill. We believe in transparent, upfront pricing with no hidden fees or surprise charges. You'll always receive an explanation and estimate before any work begins.
- What is your typical process for working with a new customer?
We start by understanding your concerns and scheduling a convenient appointment. We perform a thorough diagnostic, identify the root cause, explain your repair options, and provide upfront pricing. Once approved, we complete the repair, test the system to ensure it's operating properly, and leave the work area clean.
- What education and/or training do you have that relates to your work?
I am certified by the State of New Jersey as an HVAC and EPA Technician and have hands-on training in residential and Engineering HVAC diagnostics, repair, maintenance, and system troubleshooting. I stay current with industry best practices to provide safe, reliable, and professional service.