Pro Water Heaters NJ
Pro Water Heaters NJ

Pro Water Heaters NJ

Free service call


Heater problems

Responds in about 4 hours

Introduction: Our focus is on quality and ensuring our customers are satisfied all of the time. We specialize in water heater installation and ensure all customers are happy when the job is completed.
Overview

Hired 37 times

Serves East Hanover, NJ

Background checked

6 employees

36 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Featured Projects

1 photo

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Good 4.2

17 reviews

5
70%
4
6%
3
6%
2
6%
1
12%

Read reviews that mention:


pro avatar
Christina S.
Jul 16, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Installation was fine. What was not fine was how much in a hurry the technicians were. They were about to walk out when I said, wait, what am I supposed to do? Oh, he says, in an hour flip back the circuit breaker and the emergency switch to on. An hour after that, try the water. I was left with my mouth hanging open. Why do I have to do that stuff, messing with circuit breaker and electrical? Two hours later the water was not hot. After numerous texts to tech, I was given instructions to pop the circuit breaker again, flip switch again. No hot water. After more texts, I was told to open the box and press reset button. Finally I put my foot down and said this is not my area of expertise, you come here and fix it. Next day, a young man came and looked at circuit breaker, examined HTW. Reported that all is ok with HWH and likely it is a circuit breaker problem. I started calling electricians. After awhile I tried the hot water and it worked. Now 4 days later I still cringe when I turn on hot water, thinking something may not work. What an unhappy ordeal this has been. Why did I have to wait an hour to flip the circuit? Why didn't they do it when they left? They also left the huge cardboard box which is waiting for recycle. I could barely pick kit up! Yes, very unhappy.

Details: Installation or replacement • Leaks • Electric tank • Whirlpool • Other room • House

Pro Water Heaters NJ's reply
I really don’t know where the miscommunication was here. The heater was always getting electric. It was a faulty breaker when we went back to check it everything was working fine and the reason why we tell the customer not to turn the water heater back on for an hour, because with an electric heater, you have to get all the air out of the line with the elements could fry Besides from that. Everything’s working fine. I feel bad for the customer that thinks her every time she turns the hot water on it’s not gonna be hot. All we do is hook up the hot and cold water supply and the electric back to where it was and that’s what we’ve done here I hope the customer understands at this point since I explain myself.
Water Heater Repair or Maintenance
pro avatar
Rahul S.
May 25, 2022
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Hired on Thumbtack

Hired on Thumbtack

Great service. Stephen contacted me as soon as I posted my water heater issue in thumbtack. He gave all details and made sure his team reach my place at scheduled team and replace my water heater. It was awesome service end to end.

Details: Repair • Leaks • Gas tank • Bradford White • Basement • Townhouse

Water Heater Repair or Maintenance
pro avatar
Kenneth P.
Jan 18, 2023
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Hired on Thumbtack

Hired on Thumbtack

Responded within the hour within notification on thumbtack. Crew came the next day in and out quickly. Nice job. Steven always called back.

Details: Yes, the location has an existing heater • Electric tank • Bradford White • Basement • House

Water Heater Installation or Replacement
pro avatar
Yessine F.
Dec 27, 2023
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Hired on Thumbtack

Hired on Thumbtack

We have hot water again :)

Details: Repair • No hot water • Gas tank • Basement • House

Water Heater Repair or Maintenance
pro avatar
Serena W.
Aug 9, 2022
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Hired on Thumbtack

Hired on Thumbtack

Very responsive, easy to communicate, and replaced my water heater right away.

Details: Yes, the location has an existing heater • Electric tank • Other brand • Closet • Condo/Apartment

Water Heater Installation or Replacement
Credentials
Background Check

Stephen Jandoli

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