FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing at Approved Chimney is transparent and competitive. While our rates reflect the high-quality services and expertise we offer, we do occasionally offer discounts or promotions, especially for larger projects or returning customers. We believe in providing value for money, ensuring that our customers receive top-notch service at a fair price. Additionally, any fees associated with permits or additional materials will be clearly communicated upfront to avoid any surprises. We're always happy to discuss pricing options and find a solution that fits our customers' needs and budget.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at Approved Chimney is designed to ensure a smooth and satisfying experience: Initial Consultation: We begin with a thorough consultation to understand the customer's needs, preferences, and budget. This helps us tailor our services to meet their specific requirements. Assessment and Inspection: Our trained technicians conduct a comprehensive assessment and inspection of the chimney or fireplace to identify any issues or necessary repairs. Proposal and Quote: Based on the assessment, we provide a detailed proposal and transparent quote outlining the scope of work, materials needed, and estimated costs. Planning and Permitting: If the project requires permits or approvals, we assist the customer in navigating the process, working closely with zoning and building departments to ensure compliance with all codes and regulations. Scheduling and Construction: Once all details are finalized and permits are secured, we schedule the project at a convenient time for the customer. Our team of certified technicians then carries out the work efficiently and professionally, keeping the customer informed at every stage. Final Inspection and Handover: After completing the construction or repairs, we conduct a final inspection to ensure everything meets our high standards of quality and safety. We then hand over the completed project to the customer, providing any necessary instructions or maintenance tips to help them enjoy their chimney or fireplace for years to come. Throughout the entire process, we prioritize open communication, reliability, and customer satisfaction, aiming to exceed expectations with every project we undertake.
- What education and/or training do you have that relates to your work?
At Approved Chimney, our team of technicians undergoes rigorous education and training to ensure they are well-equipped to handle all chimney-related tasks with expertise and precision. Here's an overview of our training and qualifications: Certification: All our technicians are Certified by CSIA, which demonstrates their proficiency in chimney relining and installation techniques. Ongoing Training: We prioritize continuous learning and professional development. Our team regularly attends workshops, seminars, and training programs to stay updated on the latest industry standards, technologies, and best practices. Safety Training: Safety is paramount in our line of work. Our technicians undergo extensive safety training to handle tools, equipment, and materials safely and effectively, minimizing risks and ensuring a secure working environment. Code Compliance: We are well-versed in local building codes, zoning regulations, and industry standards. Our team works closely with zoning and building departments to ensure all projects meet or exceed the required codes and regulations. Hands-On Experience: Beyond formal education and training, our technicians have years of hands-on experience in chimney cleaning, inspection, repair, relining, and rebuilding. This practical experience enables them to tackle complex challenges and deliver high-quality results consistently. By investing in education, training, and professional development, we ensure that our team maintains the highest level of expertise and professionalism, allowing us to provide our customers with top-notch chimney services that are safe, reliable, and long-lasting.