FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized based on your event type, guest count, event duration, location, and any add-on services you choose. We believe in transparent pricing with no hidden fees, and every client receives a personalized quote based on their specific needs. A 25% non-refundable retainer is required to secure your event date, with the remaining balance due 7 days before the event. Travel fees may apply for events outside our standard service area. We also offer customizable packages and enhancements, including 360 video experiences, premium prints, custom backdrops, branded photo templates, and other luxury upgrades to create the perfect experience for your event. Please note that New Jersey sales tax will be added to all applicable services and merchandise.
- What is your typical process for working with a new customer?
Our goal is to make the booking process simple, seamless, and stress-free. **1. Initial Consultation** – We begin by learning about your event, including the date, location, guest count, and vision for your celebration. **2. Customized Quote** – Based on your event details, we'll provide a personalized quote with package options and any available enhancements to fit your needs. **3. Secure Your Date** – Once you're ready to move forward, we'll send a service agreement and invoice. A 25% non-refundable retainer secures your event date, with the remaining balance due 7 days before your event. **4. Event Planning** – We'll work with you to customize your experience, including photo templates, backdrop selection, branding (if applicable), and any special requests. **5. Event Day** – We arrive early to set up, test all equipment, and ensure everything is ready before your guests arrive. Our professional attendant remains on-site to assist guests and keep the experience running smoothly. **6. Celebrate & Enjoy** – Your guests enjoy a fun, interactive photo booth experience with instant digital sharing and high-quality keepsakes. At Candid Luxury Photo Booth, we're committed to providing exceptional customer service, clear communication, and a luxury experience from your first inquiry to the final photo.
- What education and/or training do you have that relates to your work?
As the owner of Candid Luxury Photo Booth, I've invested significant time in researching the event industry, selecting professional-grade equipment, and building a business focused on providing a luxury customer experience. I've completed extensive training on operating our photo booth systems, event setup, guest engagement, and workflow management to ensure every event runs smoothly. In addition to my business experience, I have a strong background in project management, organization, and customer service, which allows me to communicate clearly, stay organized, and deliver a dependable experience from booking through event day. I'm committed to continually learning about the latest photo booth technology, event trends, and customer experience best practices so I can provide the highest level of service to every client.