FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Premier Basement Waterproofing, we believe in fair, honest, and transparent pricing. Every project is unique, so we provide customized estimates based on the specific needs and conditions of your home — no hidden fees or surprise charges. Our goal is to deliver the highest quality work at a reasonable cost, ensuring you receive lasting value for your investment. We also offer competitive pricing, seasonal discounts, and free inspections or estimates, helping homeowners make informed decisions without pressure. Whether it’s a small repair or a full waterproofing system, we take the time to explain all options and costs upfront, so you know exactly what to expect.
- What is your typical process for working with a new customer?
At Premier Basement Waterproofing, we follow a straightforward, customer-focused process to ensure every project is handled with care and precision. Initial Contact & Consultation: We begin by scheduling a free inspection or consultation to understand your concerns and assess your basement’s condition. Detailed Evaluation: Our experienced technicians conduct a thorough on-site evaluation to identify the source of any water issues or foundation problems. Customized Solution: Based on our findings, we provide a clear explanation of the problem and recommend the best solution tailored to your home’s specific needs. Transparent Estimate: You’ll receive a detailed quote outlining all work to be performed — with no hidden fees or surprises. Project Execution: Once approved, our skilled team gets to work using quality materials and proven methods to ensure lasting results. Final Walkthrough & Follow-Up: After completion, we review the work with you, ensure full satisfaction, and provide maintenance tips for long-term protection. From start to finish, our goal is to make the process simple, transparent, and stress-free, giving you confidence that your home is in expert hands.
- What education and/or training do you have that relates to your work?
Our team at Premier Basement Waterproofing brings together over 30 years of hands-on experience backed by specialized training in basement waterproofing systems, foundation repair techniques, and drainage solutions. Each member of our crew has undergone extensive technical training and certification programs focused on waterproofing technologies, structural repair methods, and safety standards. We stay up to date with the latest industry practices and materials, continually improving our skills to ensure every project meets the highest standards of quality and durability. This combination of formal training, field experience, and continuous learning allows us to provide effective, long-lasting solutions that protect your home from water and foundation issues.