FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is competitive and tailored to each job. I provide a clear breakdown before we begin, and I’m upfront about any additional costs, such as special mounts or smart device integration. I’m also happy to discuss discounts for larger projects or repeat business.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is simple and transparent. First, I schedule a consultation to discuss your needs and goals. Then, I provide a clear estimate and timeline. Once we agree, I set a start date, keep you updated throughout the project, and follow up afterward to ensure you’re fully satisfied.
- What education and/or training do you have that relates to your work?
My son, Brandon, is an AVIXA Certified Technology Specialist, and I have over 15 years of experience in IT. We’ve both continuously trained in smart home technologies and network setups to stay at the forefront of the industry.