FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, detailed, and built around long-term value—not shortcuts. Every proposal clearly breaks down price, warranties, and scope, so you know exactly what you’re paying for. We don’t believe in surprise fees or vague estimates. If something isn’t included, we tell you upfront. We occasionally offer seasonal promotions or financing incentives, but we don’t “discount corners.” Roofing and siding are critical systems of your home—doing them right the first time is always less expensive than fixing problems later. If a project uncovers unforeseen conditions (like hidden wood rot), we walk you through the findings, explain your options, and get approval before proceeding.
- What is your typical process for working with a new customer?
We follow a structured, proven process designed to protect your home and your investment: Initial consultation – We listen to your goals, concerns, and budget. Thorough inspection – Roof, siding, flashing, ventilation, and related components. Education-first approach – We explain what we see, what matters, and why. Detailed proposal – Clear scope, materials, timeline, and warranties. Scheduling & prep – Permits, material delivery, and homeowner prep guidance. Professional installation – Supervised crews, safety-first execution. Final walkthrough & cleanup – We don’t leave until it’s right. Ongoing support – We stand behind our work long after completion. You’re never left wondering what’s happening or who to call—we guide you the entire way.
- What education and/or training do you have that relates to your work?
This business is built on experience, continuous training, and accountability. Our team is trained in: Manufacturer-approved installation methods Local New Jersey & New York building codes Safety and job site compliance standards Advanced roofing and siding systems We invest heavily in ongoing education and training so our people stay ahead of industry changes, materials, and best practices. Experience matters—but staying current matters just as much.