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Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Remote Computer Repair - Portland 2020
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Had an absolutely fantastic experience and will definitely go back. My computer screen was cracked and I shipped it, had it repaired and sent back in less than a week. Incredible service!!Sep 7, 2020Verified
Shawn repaired my parents damaged computer screen in a matter of days. He was very responsive, honest, and professional. I would highly recommend him and use him again in the future!May 9, 2020Verified
During the Covid 19 crisis my computer died suddenly. It had been working fine then I noticed that it wasn't charging. I had a contract with Best Buys geek squad - but they weren't open. I found Straigtforward repairs, and Shawn got back to me within 15 minutes. Rather than sending my computer to him, he suggested a simple fix of ordering a new charger. He was easy to deal with, absolutely professional, and saved my life and my business during a difficult time I would recommend his company to anyone needing computer repairsApr 24, 2020Verified
While he didn't fix the problem he gave me the information to finally figure it out. I would work with him again to help me with computer and printer issues.Aug 15, 2020Verified
I'm from Michigan. The 3 techs I usually work with were all unavailable!! I found Thumbtack!!! So I decided to use it!!! Ill never regret my choice!! Shawn was the 1st of 3 that answered my plea for help. I really don't even know why the other 2 replied, because neither could fix my problem, but that was okay. So I picked Shawn!!!! Im so glad I did!!! He is the nicest, smartest, most polite and extremely patient man I have ever had the privilege of working with!!! I trusted my instincts and sent my broken computer to New Jersey!!!!!! He responded immediately when it arrived, when he would be working on it, my hard drive had died!!!!! He walked me through every step for replacing it!!!! And when it was all fixed, he sent it back to me and we had another phone conference on what I needed to do for a final setup!!! He was on my computer with me and pointed out exactly what I needed to do!!! Did I say he is the most patient man I have ever worked with!!!!!! Friendly, kind, considerate!!!! He never made me feel less when I didn't understand something!!!!! He would just keep explaining it to me until I understood!!!! He was a great teacher!!!! He wanted me to thoroughly understand!!!! I would more than highly recommend Shawn!!!! I would give him 10 stars!!!! Thank you Shawn!!!! In all sincerity, Kathryn Breckel, retired teacher!!!!!Aug 4, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Common Repairs and prices: Screen Repairs for laptops: $80 + Travel + Parts (Screens are usually $30 to $100, it is very dependent on the manufacturer, and I charge only cost of part and shipping) New computer setup or cutover from old to new computer: $80 + Travel: I generally set up the computer, move over all data, get printers working, make sure your critical web-sites are working. OS re-installation: $80 - $125 + Travel: It happens, your computer is not working and need Windows or Linux re-installed. I get your computer back up and running. Costs are a little higher if you need to recover data before the installation. Blue Screen recovery: $100 + Travel: If you computer Blue Screens, or BSOD, I will work on get it up and running again. Data Recovery: $200: (I do offer a guarantee, if I cannot recover your data from a software issue, I only charge $25) General Computer issues with visit: $50 / hour - General computer issues that need to be fixed with a visit General Computer issues done remotely: $35 / hour - General computer issues that need to be fixed and can be done remotely Travel Charges: If I charge for Travel, it is from $0 to $50 based upon the distance between us.
- What is your typical process for working with a new customer?Information is helpful, especially when dealing with laptops. Providing model numbers and identifying configurations makes it much easier for us to know what we are working on. If dealing with a physically broken computer, pictures are extremely valuable. Seeing exactly what is broken goes a long way to make sure that all parts will be replaced at the same time.
- What education and/or training do you have that relates to your work?I am A+ Certified and have worked with all the major brands like Dell, HP, IBM, Lenovo, LG, Toshiba and others.