FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use a flat-rate price book. I select the tasks required to complete the scope of work that you and I create when we design the estimate for the services you need. That price is locked in, and unless tasks change, that is what you pay at the end after paying the deposit, regardless of how long it may take.
- What is your typical process for working with a new customer?
We start with the basics and make our way up. What is it that you are looking to get done? What are your expectations of that happening? Learning a bit more about the situation beforehand, understanding whether this is a new occurrence or a lifelong issue with the house or your residency there. Are you a first-time owner? Do you have any information from that owner? Are you a renter? Do you have your landlord's permission? Are there any obstacles beyond the scope of work that we need to discuss? Well, our schedules align within your time frame. What seemed like a simple light switch replacement could be something much worse, as I noticed. Are you comfortable with knowing the truth? I'm not selling snake oil; I'll repair before we have to replace anything. I'm selling customer-approved services that make your home or business safer, more reliable, and more sustainable.
- What education and/or training do you have that relates to your work?
I have over 12 years of experience in troubleshooting and servicing the hard jobs that nobody else wants to take on. Like every other electrical contractor in this state, I am required to have continuing education units. My association, the New Jersey Independent Electrical Contractors chapter, keeps me engaged in this industry and provides monthly CEU lectures.