FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At RestoPros of Hudson County, we believe in transparent and fair pricing. Our estimates are tailored to the unique needs of each project, ensuring you only pay for the services you truly need. Here are a few key points about our pricing: No Hidden Fees: We provide detailed, upfront estimates so there are no surprises later. Insurance-Friendly: We work directly with most major insurance carriers and use industry-standard pricing (Xactimate) to ensure consistency and fairness. Emergency Services: For after-hours emergency work, a standard emergency response fee may apply. Volume & Referral Discounts: We offer discounts for repeat customers, multi-service jobs, and referrals as a thank-you for your loyalty and support. Flexible Payment Options: We accept major credit cards, checks, and offer financing solutions for larger projects.
- What is your typical process for working with a new customer?
At RestoPros of Hudson County, our process is designed to be fast, transparent, and stress-free. Here’s what you can expect when you work with us: Initial Contact & Rapid Response: Whether you call us directly or submit a request online, our team responds quickly—often within minutes for emergency situations. We'll ask a few brief questions to understand your needs and the scope of the damage. On-Site Assessment: A certified technician will arrive on-site to assess the situation. We use professional tools like moisture meters, thermal imaging cameras, and air quality monitors to get a clear understanding of the issue. Clear Estimate & Scope of Work: We provide a detailed scope of work and cost estimate based on industry-standard pricing (Xactimate). If the job involves insurance, we’ll help coordinate with your carrier and assist with documentation. Immediate Mitigation & Restoration: With your approval, we begin work right away—whether that means water extraction, structural drying, mold remediation, or any other necessary steps. Our goal is to stabilize and restore your property quickly and safely. Ongoing Communication: Throughout the process, we keep you updated with progress reports, photos, and timelines. We’re always available to answer questions. Final Walkthrough & Sign-Off: Once work is completed, we conduct a final inspection with you to ensure everything meets our quality standards and your expectations. Your satisfaction is our top priority. Post-Project Support: We remain available after the job is done in case you have any follow-up questions, need documentation for insurance, or want help with preventative solutions.
- What education and/or training do you have that relates to your work?
At RestoPros of Hudson County, we take pride in staying at the forefront of the restoration industry through continuous education and hands-on training. Our team is certified, experienced, and equipped to handle a wide range of property damage scenarios. Here’s a snapshot of the training and certifications that back our work: IICRC Certifications (Institute of Inspection Cleaning and Restoration Certification): Our technicians hold IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Mold Remediation. This ensures every project meets the industry's gold standard. OSHA Safety Training: We follow strict safety protocols and are OSHA-compliant to protect both our team and your property during every job. Specialized Equipment Training: We are trained in the use of advanced restoration equipment including thermal imaging, negative air machines, HEPA filtration systems, and air scrubbers. Ongoing Education: Our team regularly participates in workshops and continuing education programs to stay updated on new techniques, regulations, and technology. Insurance & Documentation Expertise: We understand the insurance claims process and are trained to provide accurate documentation that supports our clients through the claim and recovery process.