FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is structured based on the type of service (standard, deep, move-in/out), square footage, and overall condition of the space. We offer flat-rate packages as well as hourly options. There are no hidden fees—any add-ons or special requests are discussed and approved in advance. Discounts are available for recurring cleanings and new client promotions.
- What is your typical process for working with a new customer?
We begin with a brief consultation to understand the scope and specific needs of the client. After that, we send a clear quote outlining what’s included. On the scheduled date, our team arrives fully equipped and follows a checklist based on the selected service. After the cleaning, we follow up to confirm customer satisfaction and encourage feedback.
- What education and/or training do you have that relates to your work?
Our team is trained in standard and deep cleaning techniques for both residential and commercial environments. We follow industry guidelines on sanitation, safety, and product use—especially when working with eco-friendly products. Ongoing research and improvement are part of our work ethic to maintain quality standards.