FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, transparent pricing with no hidden fees. Estimates are provided before work begins, and we stand by our quotes. Emergency or after-hours service may carry an additional fee, which we clearly explain in advance.
- What is your typical process for working with a new customer?
We start by understanding your needs and reviewing photos or details of the issue. When needed, we schedule an on-site visit to take accurate measurements and confirm scope. You’ll receive a clear estimate before work begins, and once approved, we order materials and complete the installation or repair promptly with clean, professional workmanship.
- What education and/or training do you have that relates to your work?
Our team is professionally trained and certified through Glass Doctor University and follows industry safety and installation standards. We have hands-on experience with residential and commercial glass, including windows, doors, storefronts, and custom shower enclosures, backed by decades of proven systems and best practices.