FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Costello Roofing, pricing begins with a free, no-obligation estimate so you know what to expect before any work begins. We offer free drone inspections that help us accurately assess your roof and provide a detailed breakdown of what needs to be done and why — giving you transparent, honest recommendations rather than guesswork. We offer discounts to seniors and veterans and have financing options for those desiring a smaller monthly payment.
- What is your typical process for working with a new customer?
At Costello Roofing, our process with new customers is built around transparency, expert assessment, and clear communication: 1. Initial Inquiry & Free Estimate — You start by contacting us to request a quote. We offer free, no-obligation estimates so you can understand the scope and cost of your project before committing. 2. Free Drone Inspection — We conduct a free drone inspection of your roof. This allows us to see its condition from all angles and identify any issues accurately. 3. Detailed Explanation & Honest Recommendations — After the inspection, we provide a detailed breakdown of what we found, why it matters, and what options are best for your property. Our goal is to keep you fully informed so you can make the best decision. 4. Proposal & Scheduling — Once you decide to move forward, we prepare your proposal and schedule the work. We focus on completing projects on schedule and with high-quality workmanship. 5. Execution & Follow-Through — Our certified roofing professionals handle everything from repairs to replacements or installations using quality materials. We work efficiently to deliver durable results and clean up when the job is done. Throughout the process, we emphasize honesty, integrity, and craftsmanship so you feel confident from start to finish.
- What education and/or training do you have that relates to your work?
Costello Roofing’s team holds industry certifications that reflect formal training and professional standards in roofing products and installation. We are certified by major roofing manufacturers including GAF, Owens Corning, and IKO, which means we’ve completed their credentialing processes and meet their quality requirements. These certifications indicate that our professionals are trained to install and service roofing systems according to the manufacturers’ guidelines and best practices, which helps ensure both workmanship quality and eligibility for product warranties. In addition, the company was founded and built on 18+ years of real-world roofing experience, giving our team deep practical knowledge in handling a wide range of roofing projects.