FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pro Express Services LLC, we believe in straightforward, transparent pricing with no hidden fees or surprise charges. Depending on the scope of the work, we offer either flat-rate project pricing or a competitive hourly rate, ensuring you know exactly what to expect before we begin. We are always happy to provide free estimates for larger jobs and offer multi-task discounts if you bundle several small repairs into a single visit. Materials are either supplied by the customer or billed at actual cost, keeping our services honest and affordable.
- What is your typical process for working with a new customer?
Our process begins with a brief consultation where we ask you to share the details and a few photos of your project so we can fully understand your needs. From there, we provide a clear, upfront estimate and answer any questions you might have. Once the quote is approved, we work with you to schedule a convenient date and time for the job. On the day of service, we arrive promptly, treat your space with respect, and complete the work efficiently. Before leaving, we always do a final walkthrough with you to ensure you are entirely satisfied with the results.
- What education and/or training do you have that relates to your work?
Our expertise is built on years of practical, hands-on experience across multiple home maintenance, repair, and construction trades. We continuously refine our skills through ongoing field training, staying up-to-date with proper safety standards, current building practices, and modern installation techniques to ensure high-quality workmanship on every job.