United Media Solutions, LLC

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Introduction: All of my customers know that I provide quality work at a very reasonable price, and I am willing to go above and beyond to provide everyone with a great experience. I do tune-ups, virus/malware removal, software support, fix blue screens, etc. I also provide the latest real time antivirus/antimalware software at a lower cost than most retailers, installation is included with purchase. If you need lessons to help you get the most out of your computer, don't hesitate to ask. No problem is too small, and there is no such thing as a stupid question! I take pride in my work and ensure that every customer is happy with their computer. I believe that everyone should get the most out of their system, whether they just use it to check email, play games, or use it for business. I also offer additional services if requested and will do whatever I can to help you learn how to keep it running in optimal condition. Most problems are caused by user error and the owner of the computer will need to be coached on how to maintain a working system. Just let me know what you are looking for and I will be happy to accommodate you! Satisfaction is guaranteed!

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Reviews

5.0

4 reviews

100%

Red P.

Jan 6, 2017

Top notch. I couldn't get to my mother at any convenient time, to fix her computer, so I hired Ashley instead. Had things done very quickly, but also took the time to make my mother comfortable with her computer, post-fix. I checked later, and she'd only done the things that she billed me for.

Gary M.

Jan 7, 2017

Always have issues with my PC. Ashley's been great! Answers right away and no matter what the problem is it gets resolved quickly and professionally.

Robert K.

Jan 7, 2017

As an ex IBMr I am a tough customer. Ashley was able to resolve a malware issue that had me stumped. Thank you.

Tim K.

Jan 7, 2017

Excellent customer service, very helpful, fixed problems promptly

FAQs

What is your typical process for working with a new customer?
Call me to describe the issues you are experiencing, and I will provide a free diagnosis to find out what is wrong with your computer. Depending on the distance, I can either travel to you or repair your computer remotely. If it is a hardware issue that I cannot fix, I will let you know the best course of action to take. I do not charge to diagnose your computer or for any advice.
How did you get started doing this type of work?
I started working in the remote access computer repair field 5 years ago. I began as a customer service representative and went through training classes to become a tune-up technician, then started learning more by researching and teaching myself. I still learn something new every day, as new viruses and issues arise all the time. I keep up to date on all new information to provide a quality tune-up and repair.
What types of customers have you worked with?
I have worked with clients all over the world as I offer remote access computer repair. This does not restrict me to clients in my area because I can fix almost any software related issue as along as you have a stable internet connection.