FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the type of solar system, the issue being diagnosed, and the repairs or maintenance required. We focus on providing clear recommendations after evaluating the system so customers understand the work needed before moving forward.
- What is your typical process for working with a new customer?
We start by learning about the customer’s solar system and the issue they are experiencing. Our team then schedules a service visit, performs a thorough diagnosis, identifies the cause of the problem, and recommends the appropriate repair or maintenance needed to restore system performance.
- What education and/or training do you have that relates to your work?
Our technicians are trained in solar system diagnostics, electrical troubleshooting, repair, maintenance, and industry safety practices. SST also emphasizes ongoing technical and safety training to help ensure work is performed properly and efficiently.