FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is a flat rate based on the size and condition of the home, the type of clean, and how often you book, and we confirm it in a written quote before we start. A typical 2-bedroom, 1-bath standard clean, up to about 1,400 square feet, is $219. Recurring weekly, bi-weekly, and monthly visits, deep cleans, and move-in or move-out cleans are priced separately; add-ons such as inside the oven or refrigerator are extra. A $15 travel fee applies for homes 10 to 20 miles out. Through November 30, 2026, our Fall Refresh offer is $25 off a standard clean or $40 off a deep clean. We accept card or a card on file through Square, a check we can track, cash, and ACH, and a deposit is required to hold the date, with the balance due when the work is finished. New customers, seniors 65 and older, and community heroes (teachers, military, and first responders) may qualify for a discount, with one discount per visit unless a referral credit applies; your quote will show the offer that applies.
- What is your typical process for working with a new customer?
We're trusted with residential and commercial cleaning for homes, offices, and shore rental properties throughout South Jersey, and we take great pride in every visit. We start with a short conversation and get your information: your name, the property address, your email, the square footage, bedrooms and bathrooms, the type of clean you need, any pets or special requests, and a day that works. Everything goes through our pricing estimator. You get a digital quote with any discounts already on it. If you want to compare, like a deep clean and a standard clean, we can send more than one quote. Once you approve it and the deposit is paid, you get a booking confirmation from our system, a reminder three days before the visit and another the day before, and the live cleaning tracker. The tracker is a link on your phone. It shows when the crew arrives, which room they are in, and photos as they go. You get a text or email when it updates. We bring our own supplies. You do not have to be home. A lot of customers leave a key or a lockbox code, and we lock up when we leave. If something is missed, text us within 24 hours and we will come back and fix it at no charge. We're insured.
- What education and/or training do you have that relates to your work?
Shore to Sparkle has been cleaning homes in South Jersey since 2017. Every crew member is trained in person on our checklist, so the work follows our process, not a guess. We use professional, eco-friendly products that are safe for families and pets unless you ask us to use yours, and we note your preferences for the next visit.