FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I don't have a lot of overhead like most companies cause I'm a small company without a lot of employees so I pass the savings on to my customers. My prices are usually per item or per hour unless otherwise stated. If I say $50 to assemble a bookcase then it's $50 to assemble (a) bookcase not 25 of them.
- What is your typical process for working with a new customer?
a lot of my business is generated through word of mouth so when i have a new customer I make sure after our business together they feel comfortable recommending me to family and friends. typically we talk on the phone, discuss the job, inform them of my rates then schedule a day to get the job done.
- What education and/or training do you have that relates to your work?
right after high school I joined the military to serve my country, after that i worked a couple of jobs in customer service then I started working in this field. that was 20 years ago. I've been doing this for a while now.