FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the scope and complexity of the project. I provide clear, upfront estimates before work begins and explain what is included so there are no surprises. Some services may be offered at a flat project rate, while troubleshooting, support, and ongoing maintenance may be billed hourly or through a service package. Discounts may be available when multiple services are bundled together or when a customer selects ongoing support.
- What is your typical process for working with a new customer?
I begin with a conversation to understand the customer’s needs, current technology, concerns, budget, and desired outcome. From there, I assess the issue or environment and recommend practical options. Once the customer approves the scope, I schedule the work, complete the project carefully, test the solution, and explain what was done. When appropriate, I also provide documentation and recommendations to help prevent future problems.
- What education and/or training do you have that relates to your work?
I have professional training and certifications in IT support, networking, cybersecurity, cloud technology, and project management. My certifications include CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals, and the Google Project Management Certificate. I also continue to study advanced cloud administration and cybersecurity topics to stay current with evolving technology and security risks.