Michael Fier

Introduction: I am currently working, however, I will consider permanent offers and contractual offers. Related skills: * Team leadership and member for multiple onsite mass roll-out projects. * Desktop, Telephone and remote support. * Support knowledge of Active Directory * Windows 7 Refresh * Support trouble shooting knowledge of Windows XP/2000/Windows 7 * Technical support knowledge of Microsoft Office Suites including Office 10. * Support troubling shooting and repair mutable PC-Hardware, desk-top/lap-top and printers. * LAN/WAN infrastructure and TCP/IP/ knowledge. * Familiarity with Desktop/Laptop imaging using Ghost, and other imaging software. * Have become very adaptable and can usually repair the above within 15 min. * Trained mutable end-users on hardware, OS and software use; Easily adaptable to new company procedures; Strong systematic trouble shooting skills; Exceptional communication skills; Detailed written organizational skills; Exceedingly self motivated; Solid leadership skills; Willing to assume new assignments and tasks. Work Experience: Independent Computer Consultant; Team lead December 6, 2002 Current Responsibilities include: * Adapting to private and public company procedures and protocols from medium to large business. * Used Remedy, CallTrack and in-house call tracking systems. * Desktop, Telephone and remote support; Accustomed to high volume call centers. * Trouble-shoot operating systems and production related software IE Microsoft Office 10 * Break/Fix Hardware includes: Acer, Gateway, HP, Toshiba, Asus, Dell, Compaq, Fujitsu, and IBM. Participated in new roll-outs to replace outdated hardware and software * Clients include: Dell/Sygenetics/VA Hospital (Philadelphia), Atos, Leverage Technology, Hyatt Hotels, US Steel, Illinois Tool Works, and Siemens. BANK OF AMERICA. Chicago, Illinois. Sr. PC Systems Support Specialist November 1, 1999 - December 6, 2002. Responsibilities included: * Hands-on day to day on-site hardware and software technical support for upper management and operations. This included: Laptop, desktop and software troubleshooting and repair for end users. * This included: Conversion from WinNt/95/98 to XP; Blackberry mass roll out. Application and Hardware upgrades, this included Desktops-Laptops from imaging to installation to the end-user. CCC INFORMATION SERVICES, INC. Chicago, Illinois * Systems Support Representative, December 18, 1996 - June 29, 1998 * This Included: On the phone laptop and software technical support. * Quality Assurance Coordinator, December 1997 - June 29, 1998 * This included: Troubleshooting software before delivery to client base. * Level II System Support Representative, June 29, 1998 - December 30, 1999 * This included: Providing 30 first level Systems Support Representatives with troubleshooting skills to support client product. As a level II Support Rep. I escalated only 4% of my calls to level 3.