FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our labor rate is $125/hour with a $125 minimum service call fee, billed in 15-minute increments beyond the first hour. Parts and materials are quoted separately. We're an owner-operated firm, so when we give you a number, we stand behind it — but accurate pricing depends on the details you share upfront. The more information and photos you provide before we arrive, the fewer surprises for either of us.
- What is your typical process for working with a new customer?
We start by asking the right questions — photos, existing hardware, what's working and what isn't. Once we have a clear picture, we send a quote and schedule the work. We show up prepared, and if anything unexpected comes up on-site, we tell you before we proceed. No surprises, no unapproved charges.
- What education and/or training do you have that relates to your work?
We're a licensed and insured locksmith and security integration firm with nearly 20 years of hands-on field experience. Our licensing covers locksmithing and electronic security systems across NJ, NY, and several other states. We're not a franchise or a call center — we're seasoned professionals who've worked everything from a single residential lock replacement to multi-site commercial security rollouts.