Infinty Home Protection

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Zip code

Primary pest type

Affected areas

Total square footage of building

Why this pro?

This pro handles pest control, insulation installs and upgrades, and rodent and animal removal projects, and has been in business for 14 years. Customers say they're efficient, timely, and very professional.

Summarized from the pro's profile. Review their profile for the latest.

About

We are family own and operated. This company is build Honesty and Integrity. We treat your home as our home.

Overview

Hired 1 time

Background checked

1 employee

14 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Venmo.

Services offered

Property type

Residential

Commercial

Total square footage of building

2,000 - 3,000 sq ft

Primary pest type

Rodents

Cockroaches

Ants

Bed Bugs

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

3.0

2 reviews

5

50%

4

0%

3

0%

2

0%

1

50%

Michael G.

May 18, 2022

•

Hired on Thumbtack

Apparently Bill’s insurance company takes an entire week to email his customers a certificate of insurance so rather than let his customers know, Bill told me that I should have asked for it a week ago rather than giving me a heads up when I scheduled the job a week ago. Not sure how it’s on the customer to know the ins and outs of someone else’s policy but any business owner with common sense would make customers aware of the delay or submit the request proactively to avoid losing a job. When I suggested we call the insurance company together just to verify his coverage since the email wasn’t received, I was told I’m not special and I’m just like everyone else. I was trying to work with him to troubleshoot and proceed with the job. So after renting a truck so that I could ensure the insulation Bill was scheduled to install would be here on time, he did not show up and after I spoke to him 45 minutes after he was supposed to be here, he told me I should find someone else. If you own a business and carry insurance, the company should not take so long to send out an email that the business owner loses business but that’s not my problem. Blaming your customers because you chose a terrible insurance company though, that’s a problem.

Details: Residential • Improving energy efficiency • Managing moisture • Basements and crawlspaces • 1 room • Batt, Rolled, or Reflective insulation

Infinty Home Protection's reply

May 3 I did an inspection for Michael we didn't agree on service until May 9th schedule work for May 18th I was called on May 17th and ask for a COI I immediately took customer information and forward it to my insurance company. insurance company policies is 3 to 7 days it's been like that since covid-19 with loss of staff with that in mind the usually email the customer within 2 days. I explained on of this to the customer. I have no control on the insurance company policies and procedures. If I was notified at the time of the agreement it would've been done. I also explained to customer as soon as he recieved the email I would schedule the job. My company has 5 star rating on Angie Leads we take pride in servicing our customers. Sorry we couldn't help

Insulation Installation or Upgrade

Terry A.

Apr 4, 2022

Five stars are not enough! So efficient, timely and very professional. Highly recommended!

Credentials

Background Check

William Kidd