FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat $89.99 diagnostic fee that covers a full evaluation of your device. If your Lenovo Think or IdeaPad is under manufacturer warranty, covered parts and warranty labor are handled at no extra cost as an authorized Lenovo Service Center. Any parts or services not covered under warranty are billable, and we always get your approval and send a secure payment link before doing that work — no surprises.
- What is your typical process for working with a new customer?
You can submit a repair request online or walk in and check into our queue. We confirm your serial number and warranty status, complete diagnostics, and assign a technician. You'll receive status updates throughout, approve any out-of-warranty charges in advance, and pay easily through a link we send. Once the repair is tested and complete, we notify you for pickup or delivery.
- What education and/or training do you have that relates to your work?
We are an authorized Lenovo Service Center, certified to service Lenovo Think Series and IdeaPad Series devices under manufacturer warranty. Our technicians follow Lenovo's official service procedures and use genuine parts and service manuals for every repair.