FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project differs in some respect. Therefore, we quote individual jobs by a proposal. The following information will need to be provided in order to obtain a proposal: a drawing showing the dimensions of the project, the color of the material chosen, the edge profile chosen, the type and height of backsplash chosen, the number and types of cut-outs for sinks or other appliances and distance of the job site from our premises. Once we have the information, we will provide you with a quote within 48 hours. This free quote is an estimate ONLY and is subject to change based on the actual measurements we take at the time of template. All deposits are non-refundable once fabrication begins.
- What is your typical process for working with a new customer?
1. RECEIVING AN ESTIMATE Simply bring in a hand drawing or detailed plan of your project for a preliminary quote. Please remember to include your name, address and phone number. Final price will be provided after we measure your project and have resolved any outstanding issues. We follow the following steps when quoting a cost: On-site Measurement and Templating Material Edge Profile 4" Backsplash or Full Backsplash Cut-Outs, such as Polished Under Mount Sink Cut-Outs Hang Sink to the stone (under mount) Fabrication & Installation 2. SELECTING THE MATERIAL After receiving the estimate, we invite you to personally select your slab from our indoors warehouse that carries wide selection of colors and patterns. This way you can see full slabs, rather than the tiny samples you’d see in home improvement centers. You are welcome to bring in paint chips, fabric swatches, flooring and cabinet samples to assist you in choosing your stone. Please do not forget to be cautious when walking around in the slab yard. Most importantly, for your safety please do not attempt to move slabs for viewing. Please note that we do not reserve specific individual slabs, but reserve slabs from a specific lot or block of stone. The front slab represents the nature and characteristics of the entire bundle of slabs behind it. Think about them like bread slices, each slab is cut from a large block and packaged in bundles. 3. MEASUREMENT PROCESS A template is an exact, full-size pattern of your kitchen or bath counters, clearly showing seams, cutouts, edges, backsplashes, radius, faucet holes, etc. All estimates include the cost of an on-site measurement. Final costs are determined by the Bergen Marble and Granite Sales approved templates or measurements. Please make sure that you give all the necessary details to the templater. We require a 50% deposit before any on-site measurements. Please note that templating/measuring takes place once cabinets or framing material is fully installed, level, and permanently in place. Someone of authority (homeowner, designer, or contractor) must review & sign all templates before cutting will begin. 4. FABRICATION PROCESS Fabrication can begin once all templates have been approved and the material color has been selected. We provide a 3 to 5 days turnaround from the time of templating to final installation as long as no unforeseen complications arise. 5. INSTALLATION PROCESS The majority of home installation jobs range from a couple of hours to a full business day. While any project involves some dust, natural stone installation is fairly painless because most of the cutting and polishing is done in our plant not in your home. Your inspection of the finished job is very important. The lead installer will review the installation with you, answer any questions you may have and collect payment of the final balance due. All work we perform is custom from start to finish and we strive to ensure your complete satisfaction. On day of Installation: Create a clear path through the home for easy access to the installation area. Cover floors along this path. Remove all items from cabinets. Move all breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables from areas affected by installation work.
- What types of customers have you worked with?
Residential and commercial.