FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent pricing with no surprises. Most jobs are quoted upfront or based on scope. Typical service calls range from $250–$500 depending on complexity.
- What is your typical process for working with a new customer?
I start by understanding the issue, then assess the network, identify the root cause, and fix it efficiently. Before I leave, I test everything and make sure the customer understands how it works.
- What education and/or training do you have that relates to your work?
Background in IT and Cisco Certified Network Professional (CCNP) with hands-on experience with network installations, troubleshooting, firewalls, and WiFi systems for homes and businesses.