FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the type of vehicle, duration of service, distance, and event details. Rates typically include the professional driver, fuel, and standard amenities. There are no hidden fees. Discounts may be available for longer bookings, weekday events, or advance reservations. Any additional costs, such as extended hours or special requests, are always discussed and approved in advance.
- What is your typical process for working with a new customer?
We start by discussing the customer’s event details, including date, location, number of passengers, and preferred vehicle. Based on their needs, we recommend the best option and provide a clear quote. Once the details are confirmed, we secure the reservation and share all pickup and timing information in advance. On the day of service, our professional driver arrives on time and stays in contact to ensure a smooth, safe, and enjoyable experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team has professional training related to commercial transportation, customer service, and safety standards. Drivers are trained in passenger safety, local route planning, and event transportation logistics. We also stay up to date with industry best practices and local regulations to ensure reliable and high-quality service for every customer.