FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to provide transparent and competitive pricing for all our services. Our quotes are customized based on the scope of your project, materials, and labor requirements, so you’ll always know what you’re paying for upfront—no hidden fees. We occasionally offer seasonal promotions or package discounts for larger projects, and we provide detailed estimates that outline all costs. If there are any additional fees, such as for permits or specialized materials, we make sure to communicate them clearly before work begins.
- What is your typical process for working with a new customer?
“Our typical process for working with a new customer is designed to be clear, collaborative, and tailored to each project. First, we schedule an initial consultation where we listen to the customer’s goals, assess their space, and discuss budget and timeline expectations. Next, we provide a detailed proposal or estimate, including materials, labor, and a project schedule. Once the customer approves, we coordinate any necessary permits and begin the work, keeping communication open throughout the process to address questions and updates. After completion, we conduct a final walkthrough to ensure the customer is completely satisfied, and we provide guidance on maintenance or follow-up services if needed. Our goal is to make the entire experience smooth, transparent, and stress-free.
- What education and/or training do you have that relates to your work?
Our team members have a combination of formal education, vocational training, and hands-on experience in home improvement, construction, and related trades. This includes certifications in areas like carpentry, plumbing, electrical work, and roofing, as well as training in safety standards, building codes, and project management. Many of our staff also participate in ongoing professional development to stay current with the latest materials, techniques, and industry best practices.