What should the customer know about your pricing (e.g., discounts, fees)?
No complicated pricing system at all. We match our clients' needs and their budget with work they love and enjoy. We do have to help some clients to understand that keeping their budget a "secret" does not serve their needs at all. It would not help a real estate broker to find you a home if he had no budget from you. And too, same idea for web and internet work as well.
What education and/or training do you have that relates to your work?
Yes we do. And, not only that, we provide online training videos on a variety of topics as well. So, we teach and we learn. Web and Internet work is never a firm foundation as it changes so much and so quickly. Our approach is and always has been to keep our focus on business-concerns and sales and selling (for our clients) and while we know our technology very well, we do NOT talk techno-babble and get absorbed in technical issues. We focus on your sales and your selling. We are just focused that way.
How did you get started doing this type of work?
Design and computer assisted design has always been our base interest. We think that the design must work to achieve the clients' goals. Then, behind that comes the functionality and technical back-end stuff which is important but in our minds a second place to design, useability, ease of use, customer support, etc.
What types of customers have you worked with?
Primarily all things web and internet. In addition we do product photography for catalogs. Generally we service all of Eastern PA, all of New Jersey, NYC, and have clients also in other states Utah, Vermont, and Florida.
Describe a recent project you are fond of. How long did it take?
Website to help sell an 8 acre home site in North Carolina. This was challenging because client had TWO photos of the property and huge obstacles concerning how to present the property on the Internet. We created a video website for this client that even had Tiger Woods helping to sell the property and that was quite a fete as we did not have to pay him anything. We thought that was creative!
What advice would you give a customer looking to hire a provider in your area of work?
Examine your sales goals. Decide upon a budget range you wish to spend regarding achieving your sales goals. Then, tell us that budget so we can match your sales goals, budget, and the huge variety of services that can help to achieve that sales goal.
What questions should customers think through before talking to professionals about their project?
Simple thing: find someone you trust and enjoy having around. Without that there is not much anyone can do.