FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Straightforward, no-surprises pricing Up-front flat rates: We inspect the issue on arrival, explain the fix, and give you a written quote before any work begins—no hourly padding or “mystery” add-ons. No after-hours premiums: Whether it’s 2 p.m. or 2 a.m., the rate for the same service is identical; emergencies shouldn’t cost extra. Zero trip or diagnostic fees inside our service area: If you decline the repair, you still owe nothing for the visit. Built-in guarantees: Parts and labor are covered, so you’re never paying twice for the same problem. Discounts you can ask for: • 10 % off for seniors, active-duty military, and first responders • $50 off your first job when booked through Thumbtack • Bundle savings on multi-service calls (e.g., camera inspection + drain cleaning) Bottom line: the figure you approve at the start is the figure on your invoice—every time.
- What is your typical process for working with a new customer?
Our 7-Step “No-Stress” Service Flow Instant Thumbtack Response We reply within minutes—usually faster—to confirm details and schedule a convenient arrival window. Courtesy Call & ETA Text Your assigned tech (with photo ID) sends a text when en route, so you know exactly who’s coming and when. On-Site Assessment & Options Rob—or another licensed Master Plumber—inspects the issue, explains what’s happening in plain English, and outlines all viable repair options. Up-Front Flat-Rate Quote You receive a written price before any tools come out. Approve only when you’re comfortable; no pressure, ever. Professional Repair We protect floors, perform the work with industry-leading gear (hydro-jetting, HD cameras, trenchless tools), and test everything twice before wrapping up. Spotless Clean-Up & Walk-Through We wipe down work areas, haul away debris, and show you before-and-after photos or video so you can see the fix. Post-Service Follow-Up & Guarantee You’ll get a follow-up call/text within 24 hours to ensure everything’s perfect. All work is backed by our parts-and-labor warranty and 100 % satisfaction pledge. From first tap to final handshake, the process is transparent, respectful of your time and home, and designed to leave you with plumbing that simply works.
- What education and/or training do you have that relates to your work?
Licensed, tested, and constantly up-skilling Master Plumber Licenses – NJ & NY: Each crew chief holds a state-issued Master Plumber card, earned after a five-year, 8,000-hour apprenticeship and 720 hours of classroom training in codes, hydraulics, and gas piping. Continuing Education: We log at least 24 classroom hours every cycle to stay current on the latest International Plumbing Code, backflow prevention, lead-free laws, and energy-efficient water-heating standards. Manufacturer Certifications: Hands-on factory courses with Navien (tankless), Bradford White (water heaters), RIDGID (sewer-camera diagnostics), and HammerHead (trenchless CIPP lining) ensure we use the gear exactly as engineered. Safety Credentials: OSHA 30-Hour Construction Safety, Confined-Space Entry, and CPR/First-Aid keep both your property and our team protected. Specialty Endorsements: Backflow Prevention Tester, Hydronic Heating Installer, and EPA Section 608 (refrigerant handling) for homes that combine plumbing with HVAC systems. Bottom line: the tech who shows up has thousands of hours of real-world experience and fresh, factory-level training—so your job is done right the first time.