FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent pricing and detailed estimates before work begins. Pricing depends on the size of the project and level of damage. Emergency services may vary depending on conditions, but we always explain costs clearly with no hidden fees.
- What is your typical process for working with a new customer?
We begin with an inspection and assessment of the damage. After identifying the issue, we explain the scope of work, provide an estimate, and begin emergency services if needed. We keep customers updated throughout the process and assist with insurance documentation when applicable.
- What education and/or training do you have that relates to your work?
Always hire a licensed and insured company with experience in emergency restoration. Make sure the company follows IICRC industry standards for water mitigation, mold remediation, and structural drying. Customers should also look for clear communication, detailed estimates, fast response times, and a company that understands the insurance claim process.