Corporate Laser - Hewlett Packard, Lexmark, Fellowes, Sales / Service / Toners Overnight

Toms River, NJ

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About this pro

How does your service stand out?

Our customer service and expertise in the machines we work on for the last decade carry us far ahead of our competitors. we all charge about the same amount of money but no one beats our response time and access to materials so you are fixed right the first time at the right cost.

What do you enjoy about the work you do?

I love helping our customers. For over 13 years, we've serviced customers from Cape May to NYC to Woodstock to Eastern PA and Delaware. You guys are the best and we love solving your problems and making customers happy by having happy machines. When all is said and done, we save you time and money.

Location

Toms River, NJ 08757

Background check

Complete

Years in business

17

Number of employees

4

Times hired on Thumbtack

6

Reviews

3 Reviews
  • Susan W. Jul 22, 2015
    Printer Repair
    Verified Review
  • Dita S. Mar 17, 2015
    Printer Repair
    Verified Review
    Pleased with the printer repair service from Corporate Laser. Will definitely do business with them again.
    Scott N. Sep 15, 2015

    Thanks Dita, Corporate Laser appreciated the business from a multistate business like your own. Look forward to a continued relationship with you.

  • John K. Nov 29, 2014
    Printer Repair
    Verified Review
    Scott was on time, professional, and extremely competent. He did exactly what I wanted him to do in a prompt, pleasant manor. I will have no hesitation to use him again.

Q&A

What is your typical process for working with a new customer?
Very simple, you call us at our toll free number and we schedule a time to come and repair your machine, normally the same or next day.
What education and/or training do you have that relates to your work?
We are on top of all the latest developments in the way of office machines via online training, schooling and industry papers. We learn by hands on service and training.
Do you have a standard pricing system for your service? If so, please share the details here.
Most of our printer service work is billed at $120.00 plus travel if you are outside the Ocean County, NJ area but we do travel as far as 2 hours from Toms River, NJ. Our Fellowes service calls start at $120 plus travel and most calls are finished in one hour.
How did you get started doing this type of work?
Corporate Laser was an off shoot of an office supply company in NJ. Customers would call and ask if we could fix the machines we were selling them supplies and toner for. That started us down the road to having partnerships with Hewlett Packard and Lexmark and other larger printing companies to the point where we were handling all of the Eastern seaboard area of NJ for Hewlett Packard and Lexmark and Brother. Bayonne, Newark, Jersey City and Hoboken was one such coverage area and we were the only center for those companies named above. They trusted us to take care of their customers and we were honored to help them take care of their corporate customers and are still honored by our customers all those years later.
What types of customers have you worked with?
We focus on serving printers, shredders and providing SEO services for those with Websites that get poor traffic. Most printers need regular service and support, as do shredders. We also sell most toners for printers at 50% of what Staples sells their items for.
Describe a recent project you are fond of. How long did it take?
A new customer called in a panic. The customer called and said they were printing checks for a township and need the checks that day for payroll. Their LaserJet 4250dn was making a huge noise. and misprinting. They also had to offer us a purchase order rather then payment at time of service as we normally require. We believed a gear had broken or wore out and or damaged the heating element. We stated we had the parts in stock and could come over in two hours. We arrived, found that it was a broken gear, had the machine repaired in under an hour (the book rate is three hours) and we had the customer back printing their checks the same day. We've since picked up all their other printer work among all the departments.
What advice would you give a customer looking to hire a provider in your area of work?
You'd look for experience and someone available. We normally come within 24 hours or the same day if possible.
What questions should customers think through before talking to professionals about their project?
We want customer to know our partnerships have run deep with Microsoft, Hewlett Packard, Lexmark, Brother, Konica Minolta and Fellowes as named partners and while you can have a computer expert work on your printers, they are experts on computers, not printers. We 100% focus on office machines. A computer repair guy is the wrong guy to fix printers and shredders. You want an expert like Corporate Laser walking in the door to fix your printers and shredders.