What is your typical process for working with a new customer?
Very simple, you call us at our toll free number and we schedule a time to come and repair your machine, normally the same or next day.
What education and/or training do you have that relates to your work?
We are on top of all the latest developments in the way of office machines via online training, schooling and industry papers. We learn by hands on service and training.
Do you have a standard pricing system for your service? If so, please share the details here.
Most of our printer service work is billed at $120.00 plus travel if you are outside the Ocean County, NJ area but we do travel as far as 2 hours from Toms River, NJ. Our Fellowes service calls start at $120 plus travel and most calls are finished in one hour.
How did you get started doing this type of work?
Corporate Laser was an off shoot of an office supply company in NJ. Customers would call and ask if we could fix the machines we were selling them supplies and toner for. That started us down the road to having partnerships with Hewlett Packard and Lexmark and other larger printing companies to the point where we were handling all of the Eastern seaboard area of NJ for Hewlett Packard and Lexmark and Brother. Bayonne, Newark, Jersey City and Hoboken was one such coverage area and we were the only center for those companies named above. They trusted us to take care of their customers and we were honored to help them take care of their corporate customers and are still honored by our customers all those years later.
What types of customers have you worked with?
We focus on serving printers, shredders and providing SEO services for those with Websites that get poor traffic. Most printers need regular service and support, as do shredders. We also sell most toners for printers at 50% of what Staples sells their items for.
Describe a recent project you are fond of. How long did it take?
A new customer called in a panic. The customer called and said they were printing checks for a township and need the checks that day for payroll. Their LaserJet 4250dn was making a huge noise. and misprinting. They also had to offer us a purchase order rather then payment at time of service as we normally require. We believed a gear had broken or wore out and or damaged the heating element. We stated we had the parts in stock and could come over in two hours. We arrived, found that it was a broken gear, had the machine repaired in under an hour (the book rate is three hours) and we had the customer back printing their checks the same day. We've since picked up all their other printer work among all the departments.
What advice would you give a customer looking to hire a provider in your area of work?
You'd look for experience and someone available. We normally come within 24 hours or the same day if possible.
What questions should customers think through before talking to professionals about their project?
We want customer to know our partnerships have run deep with Microsoft, Hewlett Packard, Lexmark, Brother, Konica Minolta and Fellowes as named partners and while you can have a computer expert work on your printers, they are experts on computers, not printers. We 100% focus on office machines. A computer repair guy is the wrong guy to fix printers and shredders. You want an expert like Corporate Laser walking in the door to fix your printers and shredders.