Assured Logistics Group 🤝

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We’re not the cheapest, nor do we aim to be. We’re who you call when you want things done right. Assured Logistics Group provides clear, written estimates based on the details of your move. Pricing may vary based on team size, move scope, transportation requirements, inventory, access conditions, date, availability and other service requirements. Service Minimums • Qualifying labor-only moves with 2–3 movers may have a 2-hour minimum. • Moves requiring 4 or more movers generally require a minimum of 3 hours. • Moves requiring Assured transportation generally require a minimum of 3 hours. • Time beyond the applicable minimum is billed in 30-minute increments. Billable time begins when our team arrives at the service location and begins work. Time ends after final placement is completed and Assured’s tools, equipment and applicable service debris have been removed from the home or service location. Payment Pricing quoted as a cash price reflects a 5% cash discount. If payment is made using an approved electronic payment method such as Zelle or Venmo, the regular non-discounted price applies. A deposit is required to reserve your service date and resources. Deposits are nonrefundable and are applied directly to your final moving bill. If your moving date needs to change, your deposit may be transferred to a new requested date, subject to availability. The final balance is due upon delivery prior to unloading. For moves performed across multiple days, payment is due at the end of each service day. Cash, Zelle and Venmo are accepted for residential final balances. Credit cards may be used for deposits. Additional payment arrangements may apply to qualifying commercial services. Please review our complete Terms & Conditions below before booking. ASSURED LOGISTICS GROUP — TERMS & CONDITIONS 1. Estimate & Scope of Work All estimates are based on information supplied by the customer regarding inventory, packing requirements, access conditions, origin and destination locations, stairs, elevators, walking distance, additional stops, specialty items and other relevant move conditions. Final pricing may be adjusted if actual job conditions materially differ from what was described when the estimate was prepared. Failure to disclose significant or unusual conditions—including hazardous conditions, excessive inventory, difficult access, specialty items, unusually long carries or other material scope changes—may result in additional time, resources, pricing adjustments or cancellation of service when the work cannot be performed safely or reasonably. 2. Service Area Assured Logistics Group primarily provides moving and logistics services within New Jersey. Assured does not provide moving services to or from New York. 3. Service Minimums & Billing Qualifying labor-only services utilizing 2–3 movers may have a 2-hour minimum. Services utilizing 4 or more movers generally require a minimum of 3 hours. Moves requiring transportation provided by Assured generally require a minimum of 3 hours. Time beyond the applicable minimum is billed in 30-minute increments. Billable service time begins upon Assured’s arrival and commencement of work and ends following final placement and removal of Assured’s tools, equipment and applicable service debris from the customer’s property. Customer-caused delays, including delays resulting from unavailable access, elevators, building requirements, loading areas or other conditions outside Assured’s control, remain part of billable service time. 4. Deposits, Reservations & Date Changes A deposit is required to reserve a moving date and necessary resources unless otherwise stated in writing. Deposits are nonrefundable and are applied toward the customer’s final moving bill. If a customer needs to change the service date, the deposit may be transferred to another requested date. Assured will make reasonable efforts to accommodate the new date, but availability cannot be guaranteed. Providing a signature, acceptance or other indication of intent without the required deposit does not, by itself, reserve a service date or resources. 5. Cancellation & Rescheduling Customers should provide at least 48 hours’ notice when cancelling or rescheduling a move. Cancellations with less than 24 hours’ notice may be subject to the applicable 2-hour service minimum. Assured reserves the right to postpone, reschedule, suspend or discontinue work when conditions make the service unsafe or impracticable, including severe weather, unsafe property conditions, inaccessible locations, equipment or vehicle emergencies, team emergencies or other circumstances beyond Assured’s reasonable control. 6. Payment Terms Prices identified as cash prices reflect a 5% cash discount. Customers electing to pay using approved electronic payment methods, including Zelle or Venmo, will pay the regular non-discounted price. Deposits may be made by Zelle, Venmo or approved credit card. Residential final balances may be paid by cash, Zelle or Venmo. Credit-card final-payment arrangements may be available for qualifying commercial transactions. Customers using electronic payment methods are responsible for confirming applicable bank or transfer limits prior to their service date. Final payment is due upon delivery prior to unloading. For multi-day services, payment is due at the conclusion of each service day. 7. Changes in Scope Estimates are prepared using the scope disclosed before booking. Additional inventory, packing needs, stops, stairs, elevators, long carries, specialty items, access issues, waiting time or other material changes may increase the amount of time, personnel, equipment or resources required. If the disclosed scope materially understates the work required, Assured may recommend or require additional movers or equipment. Whenever reasonably practicable, material pricing or resource changes will be communicated to the customer before the additional work or expense is incurred. 8. Access Conditions Customers are responsible for providing reasonable and safe access to all locations where service will be performed. Assured vehicles will not be driven onto grass, lawns, unsafe surfaces, excessively steep grades or other areas that may reasonably create a risk of injury, vehicle damage or property damage. Access conditions—including stairs, elevators, walking distances, parking limitations and loading restrictions—may be considered when determining staffing, estimated service time and pricing. Delays caused by unavailable or inadequate access remain billable service time. 9. Elevators & Building Requirements Customers are responsible for arranging elevator reservations, loading docks, parking permissions and other building requirements before the scheduled move. Failure to secure necessary access may result in additional billable time, rescheduling or inability to complete the service as originally planned. 10. Certificates of Insurance (COI) Customers requiring a Certificate of Insurance should notify Assured at least 10 business days before the scheduled service date. Additional charges may apply depending on the building’s requirements and the complexity of the requested certificate or insurance documentation. 11. Specialty & Heavy Items Assured does not move individual items weighing more than 600 pounds. Items estimated between 300 and 600 pounds are accepted only when Assured determines they can be safely handled with available personnel, equipment and access conditions. Such items may require additional movers, specialized equipment, additional time or adjusted pricing. Pianos may be moved under qualifying circumstances following review of piano type, size, weight, stairs, access, origin/destination conditions and required resources. Assured retains final authority to determine whether any item can be moved safely. 12. Unsafe or Non-Routine Work Assured may refuse any task that its team determines cannot be performed safely or without unreasonable risk to customers, team members, property, vehicles or belongings. This may include unstable furniture, unsafe stairs, balcony or railing transfers, unsafe lifting conditions, inadequate access, dangerous surfaces, improper truck positioning or other hazardous conditions. The Assured team lead has final operational authority regarding safe execution of the work. 13. Attics Assured team members do not perform moving work inside attics. Items stored in an attic must be brought to a safe and accessible working area by the customer before Assured handles them. 14. Appliances, Aquariums & Similar Items Refrigerators and freezers must be emptied before moving. Aquariums must be fully emptied and prepared for transportation before Assured handles them. Customers are responsible for arranging appropriate disconnection and reconnection of appliances, water lines, gas connections, electrical connections and other utility-connected equipment. Any item requiring specialized preparation must be properly prepared before Assured moves it. 15. Packing Materials & Moving Supplies For traditional local moving services utilizing Assured transportation, standard materials used to protect furniture and the home—including moving blankets, shrink wrap, tape and protective cardboard—are generally included unless otherwise stated in the written estimate. For labor-only services, consumable materials such as shrink wrap, tape or other supplies may be separately charged when required. Packing boxes, specialty packing materials, mattress bags and other consumable products may also be separately priced depending on the service scope. The written estimate governs what materials are included for a particular job. 16. Customer-Packed Items Customers are responsible for adequately packing and protecting items they choose to pack themselves. Assured cannot inspect the internal condition or packing quality of sealed customer-packed containers. Any visible concerns identified by the team may be brought to the customer’s attention before handling. 17. Furniture Assembly & Pre-Existing Conditions When Assured disassembles furniture as part of the moving service, reasonable reassembly may be provided when included in the service scope. Furniture that was previously disassembled by the customer or another party may be reassembled when reasonably possible, but Assured cannot verify prior assembly methods, missing hardware, existing damage or structural condition. Assured may decline assembly or movement when furniture appears unstable, damaged or unsafe. 18. Packing-Only / Loading-Only Services When Assured provides packing-only or loading-only service and does not perform transportation, Assured’s custody and control of the customer’s goods ends when the contracted packing or loading service is completed. Assured cannot control how another person, carrier or customer subsequently transports, handles or unloads the goods. Therefore, damage occurring after Assured’s contracted service has been completed and the goods have left Assured’s custody is outside the scope of Assured’s service. 19. Children & Pets For everyone’s safety, children and pets must remain outside active moving and working areas while Assured is performing service. 20. Customer Presence The customer or an authorized representative should remain available during the move and should participate in the final walkthrough or service completion review. 21. Workday Limits Assured may limit an individual service day to approximately 12 hours when necessary for team safety, operational considerations or applicable driving/work limitations. Work requiring additional time may be continued on another agreed service day. 22. Debris & Material Removal Routine debris generated directly by Assured while performing the contracted moving service—such as used tape, shrink-wrap remnants or similar minor service materials—may be removed as part of normal job cleanup. Removal of moving boxes, packing paper, customer-generated debris or significant volumes of packing materials is not automatically included. For larger moves, unpacking services or higher-volume debris, removal and disposal may require advance approval and an additional charge. Any included debris-removal service will be reflected in the service scope when applicable. 23. Valuation Assured’s standard moving valuation is $0.60 per pound per article. Additional full-value protection options are available upon request. 24. Loss or Damage Reporting Customers should inspect their belongings and property at service completion whenever reasonably possible. Any loss or damage concern should be reported to Assured in writing as soon as possible, preferably within 48 hours, via email. 25. Terms Governing the Service The customer’s written estimate, agreed service scope and these Terms & Conditions should be read together. If job conditions differ materially from those disclosed before booking, Assured may adjust staffing, equipment, estimated duration or pricing as reasonably required to perform the service safely and appropriately. By booking service and providing the required deposit, the customer acknowledges the applicable estimate, service scope and Assured Logistics Group Terms & Conditions.

• What is your typical process for working with a new customer?

  Generally speaking, potential customers are first introduced to our company via referral or our website. That leads to a brief exchange of messages to setup a phone call or in-person meeting. Once we’ve helper answer any questions, we then move forward with providing an estimate. If the estimate is agreeable, we’ll look to reserve an available date for the move. We then stay in regular contact with the customer leading up to the move date, ensuring we’re able to help accommodate any move-related challenges/changes that they may have. On the day of the move, the foremen will introduce himself and the team, prior to doing a walk-through of the home with the customer. During the move, our foremen will also check in regularly to ask how we’re doing to ensure we’re meeting the customer’s expectations. Once the move is completed, we’ll ensure the job site is left clean and free of all moving debris. We’ll then reach out immediately following the move to ensure we met, and hopefully exceeded, the customer’s expectations.

• What education and/or training do you have that relates to your work?

  Our relocation experts have experience as commercial drivers, foremen and helpers. Our associated are experienced in stacking, shrink and mattress pad wrapping, crating furniture, packing fragile items/ valuables, using a four-wheel dolly, hand truck, ratchet straps and pressure poles. We’re experienced in both assembly and disassembly of furniture, including piano moving. Moreover, our relocation associates undergo a thorough internal training program to guarantee they possess the information and abilities required to ensure a secure and effective move. In fact, staff members undergo performance and competency reviews regularly, in accordance with industry standards. Last but not least, we are a small, minority-owned, family business. Our team is comprised of movers from different races, cultures and nationalities. As such, we understand the importance of treating everyone (teammates and customers alike) with dignity and respect, and strive to model that behavior.