FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We’re not the cheapest, nor do we aim to be. We’re who you call when you want it done right. Our pricing is simple: Hourly Rate & Truck Fee (based on truck size). That’s it. Any additional work beyond the job minimum is prorated per 1/2 hour. Payments: Prices quoted are discounted cash prices. We do not accept checks. Deposit: due upon move date reservation. Balance: due upon delivery to destination, PRIOR TO UNLOADING. Acceptable Forms of Payment (only): • Cash • Electronic Payment and Credit Cards (subject to 5% fee: - Zelle - Venmo - PayPal • Credit Cards for deposit only (Visa, MC, Discover) Your deposit will be applied directly to your moving bill at the end of your move. Deposit nonrefundable. Should your moving date need to be changed, you will not lose your deposit. I’m We will do our best to accommodate your move on the new requested date, and apply the deposit previously given. Discounts: Yes (Senior / Military) ***Notes: 2-3 Hour minimum. We do not service NYC; We are NOT equipped to move items in excess of 600 lbs; Continental US only*** ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ ☆ Local & In-house Moving: Our price estimate includes: - Two (or more as needed) experienced, highly trained professional movers - Tools and supplies required to safely and efficiently complete the job - Moving Truck if required (fee depending on size) - Removal of job debris, ensuring job site is left clean ☆ Piano - prices for moving your piano are based on the following: - Weight and dimensions of your piano - Distance to where it will be delivered - Will the movers encounter stairs - Where your piano will be placed in your home ☆ Cancellations - customer cancellations with less than 48 hours notice may be subject to a $75 cancellation fee or 2-hour minimum (if less than 24 hours notice). ☆ We reserve the right to charge an additional fee for late-night start times (i.e. after regular business hours). ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ ☆☆☆ TERMS & CONDITIONS: This estimate is based on the information you provided and on the assumption that your house or business is packed and ready to moving ve upon arrival. Estimates are given to inform you of costs and allow us to schedule movers and trucks appropriately. This reflects time spent on your move, plus boxes, packaging supplies, travel time, fuel, etc. as noted on your estimate. Standard moving supplies needed to properly wrap, protect, secure and pad your furniture, belongings, and home are included in your estimate and cover things like; moving blankets, cardboard, shrink wrap, tape, bands, mattress covers, door-jam protection, floor protection and railing covers, unless otherwise stated above for purchase. In addition, you were given a cash price, discounted moving rate. We do not charge additional travel time to get to your load up address or to get back to your home-base when you move is complete. We also do not charge extra for stair fees, long walkways, shared elevators, as permitted to do so. All jobs require a deposit upon reserving your day unless otherwise stated. The deposit will be applied directly to your moving bill at the end of your move. Deposits are nonrefundable. Should your moving date need to be changed, you will not lose your deposit. We will do the best we can to accommodate your move on the new requested date, and apply the deposit previously given. Should a COI be required for your move, this must be disclosed prior to reserving your move date. We reserve the right to cancel your move if needed, and return your deposit (if previously provided). By providing your deposit, you are indicating that you agree to the terms and conditions of this Estimate / Proposal for moving, and would like to move forward with scheduling a move date with Assured Logistics Group. We are NOT equipped to move items in excess of 600 pounds. 1. The customer or his/her representative must be present during the move and final ‘walk-through’. Our time runs until the last article is placed at the final destination. 2. We require payment at the time of delivery for any balance due on local and long-distance moves. 3. Advanced notification (10 business days) is required (at time of service booking) if a Certificate of Insurance (COI) is required. Additional fee will apply. 4. Any damage claims must be submitted in writing to our claims department within 2 days (48 hours) of your move. Unless payment is made in full as is due, we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. 4. We only move empty freezers / refrigerators. We only move empty aquariums (this means empty of water, gravel, and creatures such as lizards, turtles, snakes, etc.). 5. If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. It must be completely empty prior to our arrival. If you prefer to have a waterbed company move your bed, please do. 6. We cannot be responsible for any furniture that we did not disassemble, although we are more than happy to provide reassembly support. 7. If the move requires work above and beyond the original order for services, Assured Logistics Group reserves the right to fulfill other obligations before completing additional work. 8. Assured Logistics Group reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to rain, snow, ice, etc. 9. We reserve the right to send extra men to complete a job in a timely manner, at the customers’ expense if the workload is more then what was initially agreed upon. 10. We reserve the right to limit our workday to 12 hours. 11. Our personnel will move your pianos, appliances, and items over 300 pounds if indeed the work can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk, Assured Logistics Group will not be responsible. (SEE BELOW, LIMITS OF LIABILITY #17) 12. We can move pianos to the second or third floor if the foremen deem it a safe and reasonable undertaking. If the foremen feel extra men are needed, the customer will be charged accordingly. Pianos with an extra soundboard will not be moved up/downstairs if the weight of the piano makes this an unsafe undertaking. If the piano has light weight legs (usually the front), we will not be responsible if they don’t go back on if we take them off (sometimes the nut is loose inside the piano and will turn when you try to replace the leg). If the customer elects to leave the legs on, we will not be responsible if damage occurs to them. 13. Assured Logistics Group, will not take a truck off pavement or on steep grades. Assured Logistics Group will not take a truck off pavement or on steep grades. Assured Logistics Group will not drive a truck over freshly graveled driveways or grass. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer’s expense. 14. We try to be as flexible as we can with scheduling. We ask that you give us notice of at least 5 days to reschedule or cancel your move. Common reasons for moving delays are: house closing, carpets, painting, floor refinishing, driveway not ready for trucks, etc. If we send a crew to your location and you are not able to move, your deposit will not be refunded. 15. Assured Logistics Group, will not do anything that we feel is unsafe. 16. Assured Logistics Group, cannot work in attics, any items in attics need to be brought down by the customer. Ceiling damage and personal injury may result. Assured Logistics Group, assumes no responsibility for ceilings. 17. You may pack and/or move your own glass, porcelain, ceramics, etc., yourself. If you wish, we will move them carefully, but will not be responsible for breakage and/or resulting damage to unpacked fragile items or items packed by owner (PBO). If you wish to have fragile items packed in order that they will be covered by basic insurance, you will be charged for packing and materials. If you decline additional materials, we will move the items but cannot be held responsible for damage that may result. 18. For safety reasons, small children and pets must be out of work areas. 19. When providing packing services only (no delivery), we will NOT be held responsible for items damaged during transit. 20. We are often asked to perform tasks that border on the impossible. Assured Logistics Group, will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes and damage caused as a result. In the event a damage claim is requested, reviewed and deemed warranted by Assured Logistics Group (ALG), ALG will choose one of the following options: - Repair: with this option the item will be repaired so it is restored to the same or similar condition as it was before being damaged, with the repair not to exceed the item’s Fair Market Value (FMV). - Replacement: with this option, the Fair-Market Value (FMV) of the damaged item is provided and can be put towards a replacement. - Reimbursement: with this option, reimbursement will be provided at .60 cents per pound of the damaged item
- What is your typical process for working with a new customer?
Generally speaking, potential customers are first introduced to our company via referral or our website. That leads to a brief exchange of messages to setup a phone call or in-person meeting. Once we’ve helper answer any questions, we then move forward with providing an estimate. If the estimate is agreeable, we’ll look to reserve an available date for the move. We then stay in regular contact with the customer leading up to the move date, ensuring we’re able to help accommodate any move-related challenges/changes that they may have. On the day of the move, the foremen will introduce himself and the team, prior to doing a walk-through of the home with the customer. During the move, our foremen will also check in regularly to ask how we’re doing to ensure we’re meeting the customer’s expectations. Once the move is completed, we’ll ensure the job site is left clean and free of all moving debris. We’ll then reach out immediately following the move to ensure we met, and hopefully exceeded, the customer’s expectations.
- What education and/or training do you have that relates to your work?
Our relocation experts have experience as commercial drivers, foremen and helpers. Our associated are experienced in stacking, shrink and mattress pad wrapping, crating furniture, packing fragile items/ valuables, using a four-wheel dolly, hand truck, ratchet straps and pressure poles. We’re experienced in both assembly and disassembly of furniture, including piano moving. Moreover, our relocation associates undergo a thorough internal training program to guarantee they possess the information and abilities required to ensure a secure and effective move. In fact, staff members undergo performance and competency reviews regularly, in accordance with industry standards. Last but not least, we are a small, minority-owned, family business. Our team is comprised of movers from different races, cultures and nationalities. As such, we understand the importance of treating everyone (teammates and customers alike) with dignity and respect, and strive to model that behavior.