FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a diagnostic fee to inspect the appliance and determine the problem. If you decide to move forward with the repair, the diagnostic fee is applied toward the total repair cost, so it becomes free. Our technicians carry many common parts in the service vehicle, which allows us to complete up to 85% of repairs the same day. You always approve the repair price before any work is done. Parts and labor are clearly explained, and there are no hidden fees.
- What is your typical process for working with a new customer?
1). The customer contacts us and briefly describes the appliance issue. 2). We schedule a convenient service appointment. 3). Our technician performs a diagnostic inspection. 4). We explain the problem and provide a repair quote. 5). If the customer approves the repair, we complete the service—often the same day if parts are available. Our goal is to make the repair process simple, transparent, and fast.
- What education and/or training do you have that relates to your work?
Our technicians have over 10 years of hands-on appliance repair experience and continue to stay current through professional industry training. We participate in training through the Marcone Servicers Association (MSA), a well-known industry program that provides hands-on and virtual education for appliance repair professionals across the U.S. and Canada. MSA training covers diagnostics, troubleshooting, disassembly, installation, proper tool usage, and repair of the newest makes and models of major appliances. Our company is licensed and insured, and we are committed to ongoing technical education so we can keep up with modern appliance systems and repair standards.