FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep pricing simple and transparent. We charge a diagnostic fee for the service call, and if you proceed with the repair, that fee is typically applied toward your total cost. Most of our customers pay via cash on delivery (95% COD), though we also accept all major payment methods including credit cards, Venmo, Square, checks, Apple Pay, and Google Pay. Our pricing is always competitive and fair - we don't pad bills or sell unnecessary services. We believe in treating every customer with transparency and honesty.
- What is your typical process for working with a new customer?
Our process is designed to be stress-free and frictionless from start to finish. We'll ask for your appliance model number to ensure we bring the right parts - with over 500+ parts stocked in our trucks, most repairs are completed on the same visit! Our technician arrives on time, diagnoses the issue, provides a clear estimate, and completes the repair using only OEM parts from verified suppliers. We back all our work with an industry-leading 1-year warranty on parts and labor - no hassle, no stress, no excuses, no BS!
- What education and/or training do you have that relates to your work?
Our team has extensive hands-on experience in appliance repair, specializing in all major brands and appliance types. We stay current with the latest repair techniques and manufacturer specifications through ongoing training. We only use OEM parts from verified supply channels, ensuring your repaired machine meets or exceeds factory standards. Our commitment to quality is backed by our background check completion and our industry-leading 1-year warranty on all parts and labor.