AllState Service Group

We paid for the installation of a water softener and a reverse osmosis water filter. The tech that came out installed the filter without issue but failed to properly install the water softener. He installed the plastic tubing to the drain improperly, leaving 2 kinks in the tubing as well as not securing it (see picture). He also failed to program the water softener. For the price we paid, I figured they could just follow the instructions in the manual. Once I turned on the water softener on to prime it, the tubing burst open and water spilled everywhere (see picture). We scheduled a return appointment so they could fix their initial mistake and were given a 2 hour window. Unfortunately, they never came to our house or updated us on the status on their arrival. We still have a nonfunctioning water softener and I'm still trying to have someone come fix it. Very poor experience with them so far. Update: Once they were aware, they did everything to fix the issue. Another person came out and immediately repaired the problem. The team was very apologetic and seemed to only want to make the situation right. Great response from them!

All Star was great! Very nice and professional guys that know their stuff. They were in and out in a flash. They also provided a detailed explanation of the problem in layman’s terms which I also appreciated. You can’t go wrong with Sasha and his crew.

They have me a fair price for the work need. Explained what was to be done. Polite and respectful. Very good work.

The work is fine. They left the pipe loose with a lot of flex from the wall.

Great price Good work