FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, type of cleaning, condition of the space, and frequency of service. We provide customized quotes so customers only pay for the services they need. We believe in transparent pricing and will explain the scope of work and any additional charges before the service begins. Recurring customers may also qualify for better rates or customized service plans.
- What is your typical process for working with a new customer?
We start by learning about your home or business, the type of cleaning you need, and your priorities. We provide a clear quote and explain what is included before scheduling. Once you book, we coordinate the date, time, access instructions, and any special requests. Our team arrives prepared, completes the cleaning according to the agreed scope, and follows up to make sure you are satisfied with the results.
- What education and/or training do you have that relates to your work?
Our cleaning professionals are trained in professional cleaning techniques, proper use of cleaning products and equipment, surface care, sanitation procedures, and safe work practices. We focus on consistent quality, attention to detail, and treating every customer's property with care. Our team is also expected to follow our cleaning procedures and service standards on every job.