FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep my pricing fair and upfront. No hidden fees. I offer flat rates for maintenance and diagnostics, and I’ll always explain parts and labor before doing any repairs. I also offer discounts for seniors, first responders, and multi-unit PM visits.
- What is your typical process for working with a new customer?
I start with a simple conversation about the issue, then show up on time and walk you through what I’m checking. I diagnose the problem, explain the fix clearly, and give you honest pricing before starting anything. No pressure — just solid, respectful service.
- What education and/or training do you have that relates to your work?
I hold a Universal EPA 608 Certification, NORA Bronze, OSHA 30 with SST 10, and have passed the first portion of the NATE certification. I also work full-time in the HVAC field, troubleshooting systems daily and staying up to date on the latest tools, components, and best practices.