What is your typical process for working with a new customer?
I think everybody tries to " Feel Out " new customers I`m no different, I`m fairly easy going but not by any means a pushover. I have No problem doing a few 'extras', but don`t be one of those homeowners that asks for a ' Thousand Favors ' and not expect to have to pay for them. I try my hardest to treat my customers with the up most Respect and Dignity and only hope I`ll be treated the same way.
What education and/or training do you have that relates to your work?
I have an Associates Degree from Delhi College, but most of my training came from on the job training. I started out doing custom trim work, and did that for many years for alot of Custom home builders in the Saratoga area. In doing this I`ve Installed hundreds of kitchens. Saratoga went thru a phase for awhile where I built many of the bars in the downtown district. I took a job out in Syracuse building cabinets and display cases, I did that for about two years but got tired of the monotony and got the bug to move back home. When I returned home I was introduced to an " Old School " Cabinet Maker who took me to a hole new level of Cabinetry and how it was to be built. I owe him for the most of my education at least the cabinetry end of it. After working with him for a few years he moved to Hawaii, and that is when I started running my own shop. I still contact him now and then just to talk shop or bend his ear with a question, he`s a good man
Do you have a standard pricing system for your service? If so, please share the details here.
No, it seems that different types of jobs need to be priced differently.
How did you get started doing this type of work?
Believe it or not I started by shingling homes on my summer vacations in High School.
What types of customers have you worked with?
All types, most I really enjoy working for, a few not so much, I`m lucky enough to enjoy what I do, so what " Type " really has no relevance to me.
Describe a recent project you are fond of. How long did it take?
I recently installed a kitchen for an older couple that they purchased from a dealer that he was going to install himself. He was in shock when the order showed up and filled his garage with cabinets and parts he had no clue how they went together.To add to there problems ,design problems became an issue.I agreed to install the kitchen with him as my helper and trouble shoot the problems. In the end he walked away proud in that he was a part of installing their new kitchen, and myself for being able to deal with the problems as they arose. They have been one of my best references ever since. Great people!!!
What advice would you give a customer looking to hire a provider in your area of work?
Word of mouth from a trusted person who has delt with the contractor before. Remember a good rule of thumb "You Get What You Pay For" and don`t cheap out, you will regret it in the long run. Not trying to be harsh but don`t do it if you can`t afford it.
What questions should customers think through before talking to professionals about their project?
Know what you want before hand but don`t be objective to your contractors ideas, he`s been around and should know what works and Definitely what does not!!!